Support Systems Engineer

Req ID:527947 Vacancy Disclosure Permanent, Full-Time New Position Your Future Role As a Support Systems Engineer, you will be responsible for ensuring the safe and effective operation of LRT vehicles and infrastructure on the Ottawa LRT system. You will act as a key technical resource supporting maintenance, troubleshooting, reliability improvement, lifecycle management, and asset performance initiatives while collaborating closely with engineering, maintenance, operations, and stakeholder teams. Reporting directly to the Maintenance Project Engineering Manager, you will: Manage the technical performance of rolling stock and infrastructure systems and provide Return of Experience (Rex) to relevant Services Platforms. Optimize maintenance plans, associated activities, and technical scopes to improve system reliability and availability. Support cost reduction initiatives in collaboration with engineering, sourcing, and industrial teams. Maintain and update project technical documentation, with particular focus on Ottawa LRT Stage 2 and overhaul activities. Develop, maintain, and execute Obsolescence Management Plans. Interface with stakeholders throughout certification and compliance processes. Develop work instructions, procedures, and maintenance processes based on maintenance plans and manuals under the supervision of vehicle and infrastructure engineers. Analyze system technical performance and maintenance effectiveness, recommending and implementing improvement action plans. Support safety management systems and participate in safety risk assessments. Ensure efficient materials and spare parts codification in accordance with Alstom platform standards, quality requirements, and applicable norms. Support the development and maintenance of Life Cycle Cost (LCC) models and associated reporting. Promote modern maintenance methodologies including Condition Based Maintenance (CBM), Reliability Centered Maintenance (RCM), Lean practices, and emerging technologies. Analyze material, spare parts, and labour consumption to support operational optimization. Support engineering efforts to ensure the train scanner system is fully operational and assist operations teams in utilizing and extracting system information. Collaborate with internal and external stakeholders to achieve project and operational objectives. Other relevant responsibilities as assigned by manager. All About You We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automation, Robotics, Railway Engineering, or a related discipline. Minimum 2 years of railway fleet and infrastructure systems engineering experience. Strong knowledge of rolling stock equipment and infrastructure maintenance. Experience in railway vehicle testing, troubleshooting, maintenance, and reliability improvement activities. Preferred experience working with GSI, SES, and IMIRS systems. Familiarity with applicable North American railway standards and maintenance practices. Strong technical writing, reporting, and data analysis skills. Proficiency with Microsoft Office applications. Ability to assess technical solutions, perform cost evaluations, and support decision-making processes. Experience identifying, evaluating, and managing technical risks. Ability to work independently and effectively within a multidisciplinary team environment. Strong interpersonal and stakeholder management skills. High level of self-motivation, technical curiosity, enthusiasm, and commitment. Strong attention to detail and desire for continuous learning. Knowledge of Citadis LRV control systems is considered an asset. General knowledge across railway engineering disciplines and operations, with specialization in at least one technical area, is considered an asset. Working knowledge of Quality and Health & Safety standards. Compensation The expected compensation for this role is $80,000 – $105,000 CAD per year, plus benefits and eligibility for an annual performance bonus. Final compensation will be based on skills, experience, and internal equity. Things You'll Enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) Working with a diverse and inclusive team Contributing to sustainable transportation solutions Career growth opportunities locally and globally Learning from experienced industry professionals Collaborating in a safety-focused environment Being part of an innovative and international organization Use of Artificial Intelligence We do not use artificial intelligence in the recruiting process for this role. Interview Process & Candidate Communication Candidates who participate in an interview for this role will be informed of the hiring decision within 45 days of their final interview date. Accessibility & Equal Opportunity We are an equal opportunity employer and are committed to providing accommodation throughout the recruitment process. We’re committed to creating an inclusive workplace for everyone. If you require accommodation during the hiring process, please email us at while referring to the job requisition number, job title and location you applied to. Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?