Support Technician CAD/CAM (m/f/d)

Job description

Join the #TEAMCAMFORCE! WITH PASSION AND EXPERIENCE, YOU CAN ACHIEVE ANYTHING We are one of the world's leading developers of high-performance CAD/CAM solutions – and have been for more than 30 years! Our innovative CAD/CAM technologies ensure significantly higher performance in the programming process and set international standards in machining production. What do a top mountain bike, an artificial hip joint and your smartphone have in common? We develop the software to produce these high-end products! With hyperMILL® we control CNC machines, and we have the highest standards for performance and part quality. Do you have a passion for CAD/CAM technology, and would you like to contribute your know-how with us? Then send us your application as soon as possible! Your main tasks Customer and partner engagement First point of contact for customers, sales partners and colleagues regarding technical application questions relating to our innovative CAD/CAM products by ensuring effective communication and successful project outcomes. Customer support Provide expert advice and technical support on topics such as NC programming, effective use of our software technologies, CNC machines and CNC controls. Inquiry handling Manage the execution, evaluation, analysis, and tracking of incoming external and internal inquiries. Technological development Active involvement in the improvement and further development of hyperMill while collaborating with the technical department. Your profile Mechanical Expertise Solid foundation in mechanical concepts and processes as well as technical proficiency within a mechanical environment CAM Software Expertise Experience and knowledge in Computer-Aided Manufacturing (CAM) software with preference for familiarity with hyperMILL Digital & IT Skills Proficiency in MS Office 365 tools and familiarity with CRM systems with preference for experience in Salesforce Customer Orientation & Communication Strong customer-oriented mindset combined with effective communication skills Analytical & Problem-Solving Skills Analytical mindset and structured problem-solving capabilities for identifying and resolving technical issues Organization & Resilience Strong organizational skills and the ability to manage and prioritize multiple support requests with a high level of resilience Goal Orientation Goal-driven and focus-oriented working style in a performance-driven environment Language Skills Proficiency in written and spoken English Why us? Working environment Comfortable and modern working environment direct on the 20th floor, equipment with state-of-the-art technical tools, free drinks and meal vouchers Flexible working model Possibility to work from home for a good work-life balance. Health & life insurance Dental, life insurance and lots of other services. Family plan. Gym pass. Company Events Various corporate events throughout the year. International working environment A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team. Individual development opportunities Comprehensive training program with in-house training courses and various internal learning groups on different topics, LinkedIn Learning and external seminars