Supportive Housing Case Manager

Job description

The Supportive Housing Case Manager (Ages 18–25) supports young adults in securing and keeping stable housing while building life skills and independence. Using a positive, youth-centered approach, you’ll carry a small caseload (12–18 clients), offer flexible one-on-one guidance, and connect them to education, jobs, and community resources. This is a rewarding role for anyone who enjoys cheering young people on as they step confidently into adulthood. Key Responsibilities Conduct intake assessments, develop individualized housing stability/service plans, and update plans quarterly or as needs change. Assist clients in securing and maintaining permanent housing (lease signing, landlord mediation, rental arrears negotiation, unit inspections, etc.). Coordinate medical, mental health, substance use treatment, benefits enrollment (SSI/SSDI, SNAP, Medicaid), employment, and other supportive services. Use harm-reduction and trauma-informed approaches in all client interactions. Advocate for clients with landlords, courts, hospitals, and benefit agencies. Facilitate crisis intervention and de-escalation when needed; participate in on-call rotation (if applicable). Participate in case conferences, staff meetings, and regular supervision. Collaborate with property managers, housing navigators, peer specialists, and clinical teams. Bachelor’s degree in social work, psychology, human services, or related field (preferred). At least 1–2 years of case management experience with people experiencing homelessness, mental illness, substance use, or trauma. Knowledge of Housing First, harm reduction, trauma-informed care, and motivational interviewing (preferred). Proficiency with Microsoft Office. Excellent organizational, documentation, and time-management skills. Ability to work independently in the field and manage a flexible schedule (some evenings/weekends). Ability to pass background checks. Physical Demands Frequent travel throughout the service area for home visits and meetings Ability to manage emotionally intense situations and secondary trauma Lifting : Must be able to lift and carry items weighing up to 50 pounds occasionally. Standing/Walking: Requires standing and walking for extended periods during shifts. Bending/Stooping: Frequent bending, stooping, and reaching to access materials stored at various heights. Job Type: Full-time Expected hours: 40 per week Schedule: • 8-hour shift • Monday to Friday (8am - 4pm) License/Certification: • Driver's License (Required) Willingness to travel: • As needed Work Location: In person