Surface Access Agent - 20hrs per week - FTC Exp 30th November 2026

Job description

About the role Our Surface Access team are responsible for providing our passengers with a smooth journey to and from our airport. They take care of the car parks & the rail station and support our passengers with any queries, ensuring that they receive the seamless, quick and friendly experience that they have come to expect here at London Southend Airport. We bet you’re thinking “so what is it I will actually be doing day to day?” well…. I will be assisting customers face to face, over the phone, via email, and over the intercom. I will update all notice boards with current information. I will operate the ticket gates at the train station and the car park barriers. I will empty and load the pay machines. I will monitor the CCTV and conduct patrols of the surface access areas. I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business. I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, overnight, weekends, and bank holidays Skills, Knowledge and Expertise Sounds good so far? You’re probably wondering “What skills and experience do I need for this role?” there are just a handful of skills you need in order to undertake this role, everything else we can teach you, if you can answer yes to all of the below requirements you have the required skills: Customer service experience. Ability to work independently and as part of a team. If you require any reasonable adjustments regarding these points, please talk to us during the interview process. Benefits Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits. Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines. Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses. Discounted BUPA dental plan Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service. Employee Assistance Programme to confidentially support and provide advice and guidance to our colleagues with all health and legal related issues. ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK. Mental Health First Aiders - We are extremely proud to have qualified and experienced mental health first aiders working fulltime at London Southend Airport who are on hand to provide colleagues with support. Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories Costco Membership scheme. World Duty Free Discount. Arriva buses discounts. Sound good? Hit that apply button, we can’t wait to hear from you! About London Southend Airport Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA. As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues. Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational ✈