Surface Transportation and Client Account Leader - Pacific Northwest

Job description

AECOM is seeking a dynamic and experienced Surface Transportation Leader and Client Account Manager to drive business growth and deliver programs for our clients in the Pacific Northwest. This external facing leader will represent AECOM with clients and be responsible for business development, sales, and strategy across the region with a goal of winning new and repeat business for all of AECOM’s service offerings. Job Summary/Responsibilities The candidate will need to be a growth minded leader who can work collaboratively with other senior leaders in Transportation and other Business Lines, and mentor staff in a fast pace setting to drive strategic planning, business development, sales & marketing, opportunity identification, capture management, and relationship building. The candidate should be able to demonstrate an ability to listen to, understand, and meet client needs to serve as a trusted advisor; knowledge of the transportation planning, engineering, and construction industry; and develop knowledge of the company and be able to bring AECOM’s full suite of support services to meet our client’s needs. The candidate must be able to communicate their ideas clearly and convincingly, verbally and visually to peers and senior leadership. The responsibilities of this position may include, but are not limited to: Fully accountable for all business development activities with entities such as WSDOT, Sound Transit as well as other regional and state transit authorities. Represent AECOM and serve a point of contact with client leadership. Review and understand AECOM’s obligations on current contracts. Works with Regional Business Line Leader and operations team to facilitate successful project delivery, including rate negotiations strategy. Manage the AECOM Pacific Northwest Client Account Team and set strategic direction to business development. Regularly meet with staff from multiple levels of leadership to obtain feedback on AECOM’s performance, understand and serve needs, and proactively identify opportunities. Position AECOM for pursuits and promote AECOM capabilities in front of the client. Leads preparation of Client Account Plan, coach pursuit teams in the development of winning Opportunity Capture Plans and coordinate resources with Marketing Lead. May serve as capture manager for Enterprise Critical Pursuits. Monitor client satisfaction and addresses performance issues. Work with Regional Business Line Leader and Director of Growth for West Coast, Division Managers, and Pacific Northwest Business Development Leader on development of sales, strategies and opportunities. Has a keen understanding of industry trends and market drivers. Provides leadership in recruiting, training, and retaining top talent for regional opportunities and projects. Manage and mentor staff to facilitate effective project and program delivery and to promote staff development. Demonstrated analytical skills, technical skills, and communication (oral and written) skills Business Development including prospecting and proposal development with established relationships with local clients· including ITD and local agency specifications, policies, and procedures. Presents complex technical solutions to clients. Performs quality control reviews of work developed by others. Participates in development of technical proposals. Operate as a strong technical resource and serve as a technical advisor as necessary. Ability to lead and manage a Team. Excellent people management skills Provides input to the development of engineering budget and schedule to meet requirements. Key performance indicators for this role include client satisfaction survey responses, Net Service Revenue (NSR) wins, NSR bookings, and NSR delivered. Minimum Requirements BA/BS + 12 YORE or demonstrated equivalency of experience and/or education, including 4 years of leadership. Preferred Qualifications215 Experience in business development, and strong existing relationships with major municipalities and transportation authorities. Existing relationships within the transportation community in the Pacific Northwest region, and active involvement in relevant professional organizations Demonstrated success in leading and wining proposals Team-oriented and able to work in a fast-paced environment with minimal supervision. Strong understanding of best practices in capture process for professional services Familiarity with Salesforce or other CRM systems At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.