Surgery Scheduler- Duke Lake Norman Ortho Spine

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. Job Summary The Surgery Scheduler is responsible for coordinating all perioperative activities related to scheduling surgical procedures. This role involves direct communication with patients, physicians, and healthcare staff to ensure seamless scheduling and preparation for surgeries. Hours: Monday-Thursday: 8am -5pm Friday: 8am -1pm Work Performed Surgical Case Management: Review surgical postings to ensure accuracy, including correct patient, procedure, diagnosis, and surgical site. Review incoming referrals received, enter referral and order into system, and coordinate scheduling in the appropriate template depending on reason for procedure. Address discrepancies or missing information with providers before scheduling. Schedule surgeriesin Epic or other scheduling systems, coordinating with hospitals and surgical centers to secure operating room times. Manage complex pre-operative and post-operative patient appointments, including related ancillary and diagnostic services, clearances and follow-ups. Patient Communication: Provide patients with detailed instructions regarding pre-operative and post-operative care. Respond promptly to patient inquiries, addressing concerns and providing reassurance throughout the surgical process. Deliververbal and written confirmation of surgery dates and related appointments. Insurance and Billing: Verify insurance benefits and obtain prior authorizations for procedures requiring approval if required. Notify patients of out-of-pocket costs and guide them through financial responsibilities. Submit billing sheets daily for coding of surgeries. Coordination and Documentation: Record and manage the surgical schedule for staff and providers. Ensure all required documentation, including medical clearances and lab results, is collected and accurately logged. Work closely with anesthesia and other specialists to coordinate patient needs. Other clinic duties as assigned. Knowledge, Skills and Abilities Ability to deal tactfully and courteously with internal and external customers. Ability to follow through on details of a project through completion. Ability to organize and set priorities. Knowledge of medical terminology. Knowledge of CPT and ICD coding preferred. Level Characteristics N/A Minimum Qualifications Education A high school diploma or equivalent is required. Associate's degree preferred. Experience Two years of experience in a clinical setting or in a coding/billing setting. An associate degree or higher may substitute for the experience requirement. Prior experience on Epic preferred. Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.