Sustainment Engineer

Job description

About the role: As a Sustainment Engineer at Mytra, you will join our Customer Operations team as we scale from early customer deployments to a growing base of live, production sites. Once a site moves through commissioning and into hypercare, Sustainment is the team that keeps it running and you’ll be the hands-on engineer closing the loop between what’s happening on the floor and what Engineering needs to know. The Sustainment Engineer executes defined troubleshooting, maintenance, and reliability work at customer sites: diagnosing field issues, performing corrective actions, managing spare parts and service kits, and documenting everything with the rigor our customers and our engineering teams depend on. Working collaboratively with the Senior Sustainment Engineer, who provides day-to-day technical direction, you’ll execute against the reliability standards and escalation practices defined by the Sustainment Lead and hold the line on system uptime. Customer interaction is regular and on-site. You’ll be at the customer facility, representing Mytra professionally to maintenance and operations teams, and communicating clearly under pressure when something’s down. Day-to-day, your primary working interfaces are the customer’s maintenance team and your Senior Sustainment Engineer; what matters most is diagnostic discipline, documentation quality, and fast, clear escalation when an issue is outside your scope. This role is built to deepen, not to pivot. As you demonstrate diagnostic judgment, documentation quality, and field discipline, you’ll take on more complex root cause work, a larger share of customer-facing escalations, and eventually mentor newer technicians. The people who do well here want to become the most capable troubleshooter in the building and the person the customer calls first. This is a field support role. You’ll be the person who keeps our systems running in a customer’s facility, day after day, with the evidence to prove it. You’ll also be one of the first points of field feedback into the product and engineering teams. This role includes periodic rotating on-call or after-hours escalation coverage to support customer uptime commitments outside standard site hours. Location: SF Bay Area preferred. Travel: primarily to our Bay Area HQ through the end of this year (75%), moving to approximately 75% travel to customer sites across the US once deployments begin next year. What you’ll do: Diagnose and resolve field issues on deployed robotics and ASRS systems, performing hands-on corrective actions using hand, and power tools Perform routine and corrective maintenance, and support root cause analysis (RCA) and corrective/preventive action (CAPA) on recurring issues under the direction of the Senior Sustainment Engineer Manage spare parts planning, service kit deployment, and CMMS/PLM record-keeping for assigned work orders Act as a technical point of contact for the customer’s maintenance and operations team during routine support and escalations Produce accurate, complete documentation for every service event: photos, measurements, troubleshooting steps, and resolution evidence Follow and help refine technical support guides, troubleshooting manuals, and standardized playbooks Escalate issues with clear context, including root cause hypothesis, objective evidence, affected systems, and recommended next actions, to the Senior Sustainment Engineer What we are looking for: Must have: 1-3 years of field service, maintenance, or customer support engineering experience, ideally in industrial, robotics, automation, or similarly complex electromechanical environments Hands-on electromechanical troubleshooting experience: wiring, connectors, sensors, actuators, and comfort working around powered equipment with hand and power tools Executes with discipline from defined work instructions: follows checklists precisely, documents evidence completely, and holds quality standards under schedule pressure Demonstrated safety discipline in live, powered industrial environments Clear communication: flags issues concisely, escalates with context, and closes the loop with the Senior Sustainment Engineer and the customer Nice to have: Bachelor’s degree in Mechanical, Electrical, Manufacturing, or Systems Engineering, or equivalent hands-on/technical training (military, trade school, or apprenticeship backgrounds welcome) Familiarity with CMMS/PLM systems for parts inventory and work order tracking Ability to read electrical schematics and mechanical drawings Familiarity with forklift certification and comfort around heavy equipment Spanish/English bilingual communication skills Physical requirements: Able to perform physical labor for the duration of a shift, including standing for extended periods, climbing ladders, crouching, and crawling into tight spaces Able to lift and carry up to 40 pounds from the floor Able to work at heights with appropriate fall protection A Final Note: If this role excites you, we encourage you to apply — even if you don’t check every box. At Mytra, we build bots, but we hire humans. We value thoughtful challengers who communicate with clarity and respect, and we’re lifelong learners committed to getting better every day. We move fast, learn faster, and show up for each other under pressure. The best outcomes come from diverse perspectives working together to build something meaningful and built to last Benefits Include: Competitive compensation and equity grants at a high-growth company backed by top-tier VCs Fully subsidized health coverage, including medical (baseline plans), dental, and vision for employees and dependents 401(k) plans and employer-subsidized life insurance Fully subsidized lunch and snacks at HQ—we eat and share stories together at the “long” table Generous PTO and company-paid holidays, including one week over the winter break so everyone can recharge together Voluntary pet insurance, Voluntary Life Insurance, Accident, Critical Illness, and Hospital Indemnity Fully subsidized tax advisory services and education to help you understand your equity Commuter benefits, including a up to $150 monthly commuter benefit Lively, modern combined office and lab space where we rapidly iterate through design, build, and test phases Fully equipped onsite gym and showers at headquarters Pay Notice Compensation for this position will be set based on the candidate's experience level and location. The posted salary band is applicable only to the San Francisco Bay Area and is subject to change. About Mytra: We’re creating an entirely new way to solve the most ubiquitous problem in industry - moving and storing material. We’re applying robotics and distributed software to create a new class of product for this $1T market. We’re focused on the supply chain industry first. The industry is in a massive bind with the continued growth of e-commerce, sharp rise in costs, and supply chain disruptions. What has been a “sleepy” industry for decades is now at the epicenter of sustaining the global economy.