SVBGH Guest Relations Representative

Job description

City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is hiring a Full-time, Day Shift Guest Relations Representative. Shift/Hours: Full-time, 40 hours a week; Day Shift The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients. Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns. Education High School Grad or Equivalent (Required) Experience 1 year of customer service experience (Required) Previous Healthcare/Hospitality experience (Preferred) Experience with performing basic data entry tasks, filing, photocopying, and providing excellent customer service (Preferred) Keywords: Guest Relations Rep, Guest Services, Customer Service, Front Desk, Receptionist . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Virginia Beach General Hospital , located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.