SVP, CitiService Operations Investor Services –In-Business Risk & Controls

Job description

Shape your Career with Citi At Citi , you will have the opportunity to shape risk and control outcomes at a global scale, working alongside senior leaders across operations, technology, and compliance in one of the world's most connected financial institutions. This is a high-impact, senior role that offers genuine ownership, cross-regional influence, and the platform to drive meaningful improvements across a business that serves corporations, financial institutions, and public sector clients in over 100 markets. A hybrid working model with 3 days in the office and 2 days working remotely, supporting a sustainable and productive working rhythm. Senior-level influence over risk strategy and control governance across a significant global business cluster. Direct collaboration with Citi's most senior operations, compliance, and technology leaders, with visibility across the enterprise. Access to Citi's global learning and development resources, supporting continued professional growth at the highest levels of risk management. Competitive financial wellbeing benefits, including compensation structures designed to reflect the seniority and impact of the role. Wellbeing and family support programmes that help you maintain balance alongside a demanding and rewarding career. The opportunity to work within a performance-driven environment where your decisions and leadership directly shape outcomes for clients and the business. In this role, you’re expected to: ​ Citi is looking for an In-Business Risk & Controls - Senior Vice President to take senior ownership of the risk and control framework supporting CitiService Operations Investor Services functions globally. This role supports Citi's Investor Services business — a global operation spanning over 100 markets and delivering Custody, Funds, and Execution Services — this role is central to ensuring that first-line controls are effective, responsive, and aligned to the firm's risk appetite. You will work directly with senior operations, product, technology, compliance, and business risk leaders to identify, assess, and manage emerging risks across client inquiry and fulfillment functions for CitiService Operations Investor Services functions. Additionally, you will mainly work across the Asia South Cluster and Japan, Asia North and Australia (JANA) clusters for CitiService Operations including Payments Products and Corporate, Financial Institution, and Citi Commercial Bank client segments. Responsibilities Lead the risk and control agenda for CitiService Operations Investor Services functions globally and across the Asia South and JANA clusters, ensuring the first-line control infrastructure is robust, current, and effective. Monitor business changes across CitiService Operations to anticipate emerging risk scenarios and act before issues escalate. Design and lead control enhancement projects that improve the quality, efficiency, and resilience of operational processes. Maintain and continuously strengthen the Manager's Control Assessment, ensuring it accurately reflects the risk environment and meets Citi's risk policy standards. Prepare and deliver clear, insight-driven presentations to senior management and governance committees on risk developments, control issues, and remediation progress. Serve as the primary point of contact for audit and assurance teams, coordinating timely and complete responses to all requests and facilitating resolution of identified issues. Collaborate closely with Compliance, Internal Audit, Operations, Product and Technology teams to assess policy changes, implement compliance requirements, and track corrective action plans to resolution. Act as a key contact point on risk and control matters pertinent to Investor Services Operations in APAC, ensuring timely and accurate responses to inquiries and examinations. Oversee adherence to all relevant local and international regulations, internal policies, and operational risk frameworks, proactively identifying and mitigating potential non-compliance issues. Provide strategic guidance and thought leadership on emerging risks and control deficiencies to senior management and relevant governance forums. Implement advanced risk identification techniques, including scenario analysis, key risk indicators (KRIs), and root cause analysis, to identify and assess new and evolving operational risks. Drive the effective design and implementation of remediation plans for identified control gaps, ensuring sustainable solutions are in place and monitored. As a successful candidate, you’d ideally have the following skills and exposure: ​ 10 or more years of experience in Operational Risk Management, Audit, Compliance, or a related control function within financial services. Demonstrated ability to assess risks and evaluate controls across complex, multi-stakeholder environments, translating findings into clear and actionable outcomes. Track record of designing and leading projects that deliver measurable control enhancements and process improvements. Expertise in maintaining a Manager's Control Assessment and applying risk policy frameworks in a regulated environment. Experience managing relationships with Compliance Assurance, Internal Audit, and regulatory bodies, with the ability to facilitate issue resolution effectively. Strong leadership capability, with experience supervising teams and creating a culture of accountability and high performance. Clear and confident communicator, able to present complex risk topics to senior stakeholders and governance forums in a structured and credible manner. Beneficial Skills & Qualifications Familiarity with Investor Services, Custody, Funds, or Payments operations and the associated risk and control landscape. Experience working across Asia Pacific or multi-regional environments, with an understanding of regional regulatory requirements. Capability to enhance, automate, or simplify control processes using data or intelligent technology solutions. Master's degree in a relevant discipline such as Finance, Risk Management, Business, or Law. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ​Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today! ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: In-Business Risk ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.