SVP, Enrollment

Job description

Who You Are You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail. As the Senior Vice President (SVP) of Enrollment, you are responsible driving enrollment growth and building a high-performing, scalable enrollment organization at ACE. Reporting directly to the CEO, you will own the student acquisition journey from lead through enrollment, including Enrollment Operations and related enrollment support functions, with leadership responsibility for an organization of approximately 70 employees. You will be accountable for achieving ACE’s enrollment growth objectives while continuously improving conversion, productivity, service levels, and the prospective student experience. You possess the ability to anticipate prospective student needs, define service standards, and measure experience quality. You will combine deep enrollment expertise with strong operating discipline, evolving ACE’s processes, systems, organizational structure, and capabilities as the institution scales. You will work closely with the CMO to optimize lead quality and funnel performance, with the CIO and IT organization to ensure technology and data enable enrollment performance, and with other functional leaders across ACE to drive coordinated execution. Compensation ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting salary range for this position is $175,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role. What We Look for in the Ideal Candidate Demonstrates self-reliance by meeting/exceeding workflow needs. Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills. Follows established processes as outlined by organization and leadership. Completes assigned duties based on daily business needs and individual skill set. Consistently produces a high volume of quality work. Capable, adapts as needed, to work under pressure and meet tight deadlines. Proven ability to work independently with limited supervision and with other department personnel. Must support and embrace the College’s Impact mission to improve the people and communities we serve through our civic engagement initiatives. Must have exceptional communication, organization, and time management skills. Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems. Must be collaborative in driving decisions and a team-player. Strong analytical and problem-solving skills with a high attention to detail. Builds and maintains student satisfaction. Recognizes and anticipates student needs. Day-to-Day Responsibilities In this role you will wear different hats, but your skills will be especially essential in the following areas: Develop and execute the College's enrollment strategy to achieve enrollment growth and long-term institutional objectives. Lead and optimize the end-to-end enrollment organization, ensuring alignment of people, processes, technology, and resources. Establish enrollment goals, forecasting models, performance metrics, and accountability frameworks that drive measurable results. Partner with Marketing leadership to maximize lead quality, conversion performance, and enrollment funnel effectiveness. Build and develop a high-performing enrollment leadership team and culture focused on accountability, innovation, and continuous improvement. Oversee enrollment budgeting, workforce planning, and resource allocation to support growth and operational excellence. Champion enrollment transformation through technology, automation, AI, and process improvement initiatives. Collaborate with executive leadership to align enrollment strategies with institutional priorities, market opportunities, and long-term growth plans. Qualifications and Education Requirements 15+ years of relevant professional experience, including 7+ years leading scaled enrollment, admissions, or analogous student/customer acquisition organizations. Deep enrollment leadership experience within primarily online higher education or a closely adjacent environment, such as an OPM or EdTech organization with a comparable high-touch, high consideration go-to-market model. Experience leading a sizable enrollment/contact-center organization, including frontline enrollment teams and supporting capabilities such as operations, analytics, workforce management, training, or quality. Expertise in training and quality, including the strategy and oversight of a training and quality program that includes scalable counselor onboarding, coaching, program knowledge, interaction quality standards, and quality assurance. Proven track record of delivering enrollment growth, with direct accountability for enrollment targets and measurable improvement across the lead-to-enrollment funnel. Track record of materially improving enrollment productivity and funnel economics, such as conversion rates, speed-to-lead, advisor effectiveness, lead utilization, yield, or cost efficiency. Demonstrated ability to evolve and scale an enrollment organization, including improving processes, workflows, organizational structures, systems, and talent to support growth and efficiency. Experience owning enrollment operations and governance, including counselor expectations, inquiry management standards, policies, procedures, controls, and responsible and compliant recruitment practices. Strong data and analytics orientation, with experience establishing dashboards, operational KPIs, forecasting processes, performance-management cadences, and clear accountability for results. Expertise in enrollment operations business acumen, including direct ownership of the enrollment budget, headcount plan, resource allocation, and workforce/capacity planning that is aligned with inquiry volume and enrollment goals. Experience change leader and people leader who can upgrade capabilities, develop strong leaders, make necessary talent decisions, and build a culture of accountability, collaboration, urgency, and continuous improvement. Strong cross-functional leadership skills, with the ability to partner effectively with Marketing, IT, and other functions while maintaining clear ownership of enrollment outcomes. Strong technology and systems orientation, with experience defining business requirements and improving CRM, lead-management, workflow, reporting, and automation capabilities in partnership with technology teams. Extensive experience with student information systems and end-to-end integration to positively impact the lead-to-enrollment handoff across the CRM, SIS, telephony, workflow, reporting, and related systems. Executive presence and enterprise mindset, with the maturity and credibility to operate effectively with the CEO, board, and executive leadership team while remaining hands-on enough to drive execution. Mission-oriented, believes in the transformative value of accessible, high-quality higher education. Strong Preferred Qualifications A mix of large- and small-company experience, ideally having brought structured operating rigor, systems, processes, and management disciplines from a scaled organization into a leaner, faster moving environment. Familiarity with the online higher education ecosystem, including academic calendars, accreditation, regulatory considerations, and working-adult student populations. Experience with Microsoft Dynamics, Power BI, Salesforce, or comparable CRM and business intelligence platforms. Experience using AI, automation, or advanced analytics to improve lead prioritization, advisor productivity, workflow efficiency, forecasting, or enrollment conversion. Experience working in a Private Equity-backed or similarly performance-oriented environment. Our Commitment to Employees Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition since 2022 for being a USA Today Top Workplace. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits: Medical, dental, & vision Insurance HSA and FSA options Paid parental leave Paid volunteer time Tuition reimbursement & reduction programs Generous PTO 401k and employer match Full-service wellness and EAP program Employee recognition and awards programs Employer paid life & AD&D insurance Short-term disability Employer paid long-term disability And more… Physical Demands The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media. Commitment to Culture At American College of Education, we’re all about building a one-of-a-kind, supportive community where everyone—students, faculty, and staff—can thrive. Guided by our mission and values, we focus on everything from innovative curriculum design to personalized instruction and student support to intentional planning, inclusive initiatives, and strategic resource allocation. We’re dedicated to creating an environment that celebrates freedom of expression, diversity of thought, open dialogue, and mutual respect. We believe in fostering a sense of belonging and wellness so that every member of our ACE family feels empowered, valued, and ready to reach their full potential. Together, we’re creating a vibrant, resilient, and connected learning community where everyone matters. Additional Notes This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees are increasingly integrating AI into their roles, demonstrating its potential to boost efficiency, accuracy, and productivity. By utilizing AI technologies, we can streamline processes, gain valuable insights from data, and automate routine tasks, which allows employees to concentrate on more strategic and creative aspects of their work. While AI is a beneficial tool in the workplace, if its use—such as ChatGPT, Grammarly, , etc.—accounts for more than 50% of any work assignments or job responsibilities, it will need to be reported to a direct leader. Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual. American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama. ACE is an Equal Opportunity Employ Who is American College of Education Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable, and accessible online programs grounded in evidence-based content, real-world experience and relevant application that places our students’ needs first. ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line. We prioritize candidate safety. Please note that all official communication will only come from our verified company email domain @Rippling.com