SVP, Global Head of Operations

Job description

About the Job zerohash is looking for a SVP, Global Head of Operations to lead and unify the teams that keep the platform running around the clock: Settlement & Trading Operations, Custody Operations, Financial Operations (FinOps), Liquidity & Exchange Services, Technical Support Engineering (TSE), and Client Experience (CX). This is a high-visibility, senior role reporting into executive leadership and working in close partnership with Compliance, Engineering, Product, Finance, and Commercial teams to ensure zerohash's operational infrastructure is accurate, secure, resilient, and built to scale globally. You'll manage and scale durable, well-run teams and processes across each function, set the standard for operational excellence at zerohash, and regularly present performance, risk, and scaling plans to the executive team. Candidates must be located within a 1-hour commute of our NYC office hub. Leadership Responsibilities Financial Operations (FinOps) Lead Financial Operations across the platform, including reconciliation, ledger accuracy, fee and revenue operations, and client/partner financial reporting. Build and scale controls that ensure the integrity of financial data flowing between trading, payments, custody, and settlement systems. Partner closely with Finance/Accounting on month-end close, reconciliations, audit support, and regulatory financial reporting requirements. Drive process automation and tooling investment to reduce manual reconciliation and operational risk as the company scales. Settlement & Trading Operations Own end-to-end oversight of trade execution (CLOB and RFQ) and settlement across all supported digital assets and fiat rails, ensuring accuracy, timeliness, and resilience at scale. Set the standards and controls for trade and transaction lifecycle management, including exception handling, break resolution, and settlement risk monitoring. Partner with Engineering and Product to strengthen system reliability and automation across trading and settlement workflows. Maintain strong relationships with liquidity providers, exchanges, and banking/settlement partners to ensure operational continuity. Custody Operations Oversee digital asset custody operations, including wallet management, key ceremony protocols, and asset movement controls, in partnership with Engineering, Security, and Compliance. Own the operating rigor behind asset safety including segregation of duties, dual controls, reconciliation, and audit readiness across the end-to-end custody and wallet infrastructure. Evaluate and manage relationships with sub-custodians and custody technology partners as the platform and asset coverage expand. Ensure custody processes meet the standards required across zerohash's regulatory footprint, audits (internal and external), and examinations. Liquidity & Exchange Services Oversee Liquidity strategy & execution; maintain deep global liquidity across both the CLOB and RFQ, including identifying key trading pairs, developing incentive structures, and scaling liquidity services globally. Help build and maintain strong relationships with high-volume liquidity partners and market makers, negotiating terms and ensuring they actively contribute to liquidity across various trading pairs, venues, and jurisdictions. Liquidity Services Operations: Lead the operational setup and enhancements of liquidity strategy globally, including settlement optimization across venues and jurisdictions. Stablecoin Issuer Relationships: Build and maintain relationships with leading stablecoin issuers, and develop deep markets for zerohash-issued stablecoins and/or tokenized assets, including end-to-end relationships with distribution partners. Technical Support Engineering (TSE) Own the function responsible for triaging, investigating, and resolving trade and settlement escalations from Platform partners and internal stakeholders. Build clear escalation paths, SLAs, and root-cause processes so issues are resolved quickly and systemic risks are surfaced to leadership. Partner with Engineering and Product on issue trends to drive permanent fixes rather than repeated manual workarounds. Client Experience (CX) Own the end-user support function, ensuring zerohash's B2B2C customers receive fast, accurate, and consistent support. Define CX quality standards, staffing models, and escalation tiers appropriate for a regulated financial infrastructure provider operating at scale. Use CX data and feedback loops to inform product, operations, and process improvements across the broader Operations organization. Implement new tooling to ensure the CX function scales efficiently with customer growth. Requirements 12–15+ years of progressive experience in operations leadership within financial services, brokerage, banking, payments, or digital asset infrastructure, including 5+ years in a senior/executive operations role. Direct experience leading settlement, trading operations, or custody operations at a regulated financial institution, broker-dealer, exchange, or digital asset platform is required. Prior direct professional experience with digital assets (crypto, stablecoins, tokenized assets, etc.) is required. Experience overseeing financial operations/reconciliation functions and client-facing support or trade support functions, ideally within one unified organization. A track record of building and scaling operations functions and teams. Deep understanding of digital asset settlement, custody, and market infrastructure; direct crypto/digital asset experience is strongly preferred. Comfort operating in a regulated, compliance-first environment. Strong analytical and risk-management instincts, paired with genuine comfort in ambiguity and fast-scaling environments. Excellent executive communication skills, with experience presenting to C-suite and board-level audiences. Based in or able to relocate to the New York, NY area; ability to travel to other zerohash hubs (Chicago/Amsterdam) as needed. Benefits Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) Vision & Dental Insurance (U.S. only) Chance to earn equity Maternity & Paternity leave (after 6 months) WeWork All Access Membership WFH Yearly Stipend L&D Yearly Stipend (after 6 months) About zerohash zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own. The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin-based funding, payouts, and settlement; and issue and manage tokenized assets with built-in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global. zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zero infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally. The company is deeply regulated and compliance-first, operating across the U.S. and internationally with licenses and approvals that allow partners to enter crypto and stablecoins with confidence. zerohash has become a trusted partner for enterprises seeking to modernize financial products while meeting the highest standards for security, risk management, and regulatory oversight. To date, zerohash has raised over $280 million in funding from a mix of leading venture firms and strategic investors, including Morgan Stanley, Interactive Brokers, SoFi, Point72 Ventures, Bain Capital Crypto, Lightspeed Venture Partners, and more. zerohash has been featured in top-tier media outlets such as Bloomberg, CNBC, The Wall Street Journal, Financial Times, Reuters, Forbes, and CoinDesk, and its leadership team regularly contributes to global conversations on the future of payments, investing, and financial infrastructure. At zerohash, we're building the infrastructure that makes digital money work securely, compliantly, and at global scale. The zerohash Culture All zerohash employees are guided by the following characteristics and core principles: Independence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do. Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day. Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”. Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same. Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you. Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure. Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa. Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset. Follow us Twitter LinkedIn Youtube For candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with your email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in. **We’ve recently seen an increase in individuals impersonating zerohash recruiters to target job seekers. Please stay vigilant and keep the following in mind to ensure you are communicating with the real zerohash team: Verified Emails Only: Official outreach will only come from a @zerohash.com email address. No Messaging Apps: We will never contact you via unsolicited text messages, WhatsApp, or Telegram. Official Applications: Only apply directly through our careers webpage () or . See something suspicious? If you want to verify an interview request or report a fake job posting or suspicious communication, please contact us immediately at talent @zerohash.com. This email is for fraud reports only. Candidate application inquiries will not be responded to.