SVP, Operations and Transformation

Job description

The SVP of Operations Transformation will serve as the chief architect for designing, building, and scaling Theoria Medical's unified Central Operations hub. In this role, you will own the delivery of the specialized toolsets, automation platforms, and infrastructure required to support a dual-revenue engine: optimizing high-volume Fee-For-Service (FFS) revenue cycles while simultaneously scaling Value-Based Care (VBC) workflows. Additionally, you will own the central utilities of Medical Records, Laboratory Integrations, and Referral Management, while driving the end-to-end operational implementation strategy with facility partners. This role also provides secondary oversight to ensure our daytime Telemedicine team is effectively deployed to support LEAD facility launches and broad footprint coverage. **Key Responsibilities** **Central Operations & Ancillary Services Ownership** - Build Centralized Hubs: Design, staff, and scale a world-class Central Operations function to standardize multi-state provider support, credentialing, and scheduling. - Medical Records Management: Centralize and automate the retrieval, auditing, and processing of medical records to ensure compliance, rapid billing velocity, and continuity of care. - Lab Workflows & Integrations: Build and manage high-throughput pipelines for laboratory ordering and results routing, ensuring critical diagnostic data reaches clinicians instantly. - Referral Management Infrastructure: Architect a centralized, friction-free inbound and outbound referral management engine to maximize patient volume and streamline transitions of care. - Dual-Model Optimization: Design operational frameworks that maximize Fee-For-Service (FFS) volume and capture, while simultaneously building workflows for Value-Based Care risk models. - Vendor & Tool Selection: Evaluate, procure, and implement enterprise-grade workflow automation tools to reduce manual overhead across all centralized departments. **Facility Partner Implementation & Integration** - Onboarding Blueprint Strategy: Standardize and execute the operational playbook for launch and integration within new partner facilities (SNFs, ALFs, and senior communities). - B2B Workflow Integration: Bridge Central Operations with facility-specific workflows and systems (e.g., PointClickCare, MatrixCare) to ensure frictionless clinical coordination. - Joint Governance & Relationship Management: Establish implementation timelines and joint operational steering committees with executive leadership at partner facilities to ensure accountability and deep alignment. - Change Management: Lead on-the-ground training, adoption, and cultural change management initiatives for facility staff to accelerate utilization of Theoria's services. **Provider Productivity & Experience** - Maximize Clinical Throughput: Build the tooling and systems required to optimize daily clinician schedules, reduce travel times, and increase active patient-facing hours. - EHR Optimization: Partner with product teams to streamline the proprietary EHR platform (ChartEasy), minimizing charting friction and preventing provider burnout. - Administrative Automation: Build and implement automated routing for administrative tasks, including documentation, lab tracking, and prior authorizations. **Value-Based Care Workflows** - Risk Model Tooling: Develop operational tools that embed VBC requirements directly into daily clinical workflows, focusing on preventive intervention and chronic care management. - Hospitalization Prevention: Design real-time tracking systems within Central Operations to quickly flag at-risk patients and lower hospital readmission rates. - Data Integration: Ensure seamless data exchange between Central Operations, remote patient monitoring (RPM) platforms, and facility partners **Telemedicine Team Operations & Footprint Support** - Daytime Telemed Management: Manage and optimize the daytime telemedicine team, focusing on maximizing clinician utilization and balancing cross-footprint coverage needs. - LEAD Launch Alignment: Coordinate telemedicine resources to support and stabilize new LEAD facility launches as a secondary operational layer. Performance Management & Insights - Own the Dashboard: Create executive-level productivity scorecards to monitor provider utilization, billing velocity, lab turnaround times, referral conversion rates, and value-based outcomes. - Enforce Accountability: Leverage analytics to identify low-performing workflows and drive swift process interventions across the regional teams. **Qualifications** - Executive Experience: 10+ years of operational leadership, explicitly building or scaling a Centralized Operations/MSO hub within a fast-growing healthcare organization. - Ancillary Operations Expertise: Proven track record directly managing and scaling high-volume Medical Records (HIM), Lab routing systems, and Referral coordination departments. - Strategic Dual-Model Expertise: Deep, hands-on experience balancing Fee-For-Service operational metrics (billing velocity, coding accuracy) with Value-Based Care workflows (quality tracking, utilization management). - B2B Implementation Track Record: Proven success leading complex, multi-site operational rollouts with external healthcare enterprise/facility partners. - Productivity-First Mindset: Proven track record of deploying technologies and tools that measurably increase clinical team capacity and decrease administrative burden. - Post-Acute Domain Knowledge: Deep familiarity with the post-acute care ecosystem, including skilled nursing facilities (SNFs), assisted living, and senior care networks. - Telehealth Management Experience: Experience overseeing telemedicine operations or clinical coverage logistics (highly valued but secondary to central MSO operations). - Education: Bachelor's degree required; MBA, MHA, or equivalent advanced degree highly preferred. - Skills: Advanced financial modeling, risk-assessment frameworks, contract negotiation expertise, and proficiency with healthcare analytics platforms. Advanced Excel/PowerPoint skills required. Claude co-work experience preferred. **Compensation** - Base: To be determined based on experience and market - Bonus: Eligible — performance-based The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee can perform the essential functions of this role.