SW Support Specialist

Job description

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Role: Software Support Specialist Location: Dundee (Hybrid) Grade: 10 KEY AREAS OF RESPONSIBILITY Provide software support to NCR’s financial Self-Service software products Maintaining ownership of software support investigations, debugging to product and component/configuration level, this can include recreating in a lab environment when necessary Coordinate communications between all relevant teams as part of that support investigation Understanding and driving customer-focused requirements to provide a satisfactory solution to the reporting technical team Managing multiple support incidents of varying complexity and stages of investigation at any given time with the principle focus of customer satisfaction in mind Create knowledge articles within NCR’s Knowledge Base REQUIREMENTS To be considered for this role the candidate must possess the following level of education and experience – Bachelor's degree in computer science or related field 3+ Years of experience in software support or a related field Knowledge of McAfee ePO, Encryption and Endpoint Security Solution Knowledge on SQL Server or any other database Knowledge of AD, Load balancer Strong problem-solving skills Excellent communication skills Knowledge on ATM solution is a plus Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.