SWIFT Operations Officer

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Job Responsibilities 1. SWIFT Handling : Manage SWIFT messages, including routing and creation, for various departments with accuracy and efficiency. Promptly and accurately handle unclaimed SWIFT messages to maintain smooth workflow. Perform MT191 annotations and charges creation in line with operational guidelines. Ensure timely and precise processing of all SWIFT transactions to minimize exceptions and delays. Perform accurate and timely reconciliation and reporting to ensure all jobs are fully accounted for and discrepancies are resolved. 2. Data Maintenance : Maintain and update system parameters and pricing structures related to Payment operations. Ensure data integrity and accuracy within operational systems. Coordinate with IT and relevant teams for system updates and parameter changes. 2. Compliance & Exception Handling: Monitor compliance with internal policies and external regulatory requirements related to Payment operations. Identify, investigate, and resolve exceptions and discrepancies in SWIFT messages. Implement corrective actions to prevent recurrence of exceptions. 3. SLA Management: Monitor and ensure adherence to Service Level Agreements (SLAs) for SWIFT message processing and data maintenance. Identify bottlenecks and implement corrective measures to meet or exceed SLA targets. 4. Customer Service & Issue Resolution: Act as a point of contact for internal departments and IT regarding SWIFT & Maintenance-related queries and issues. Provide timely resolution to operational issues and escalate when necessary. Maintain high standards of customer service and communication. 5. System Monitoring & Escalation: Escalate critical issues to higher management and IT support teams promptly. Participate in root cause analysis and resolution of system-related problems. 6. Process Improvement & UAT Involvement : Identify opportunities for process enhancements to improve efficiency and reduce errors. Participate in UAT for system implementations or upgrades. Collaborate with cross-functional teams to implement process changes and system enhancements. 7. Audit Coordination: Prepare documentation and evidence for internal and external audits Address audit findings and implement recommendations in a timely manner. Qualification Bachelor’s degree in Banking & finance, Business Administration, or a related field. Minimum 1-2 years of experience in payment processing, remittance operations, or financial services. Possess knowledge of payment systems, SWIFT & Remittance workflows, and regulatory compliance requirements. Proven experience managing SLAs and driving process improvements. Excellent analytical, problem-solving, and decision-making skills. Proficient in payment processing software and MS Office applications. Exceptional communication and stakeholder management skills. Ability to work under pressure and manage multiple priorities simultaneously What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.