System Admin L2 support

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a skilled and motivated Linux & Nutanix Infrastructure Lead to join our Data Center Services team. In this role, you will be responsible for the proactive monitoring, maintenance, and optimization of our compute infrastructure, managing Red Hat Enterprise Linux and Nutanix environments, handling Level 2 technical escalations, and leading a team of data center technicians to ensure seamless service delivery within established service level agreements. You will join a dynamic, collaborative, and fast-paced infrastructure team dedicated to maintaining high availability, executing disaster recovery strategies, and delivering exceptional technical support to internal and external stakeholders. What You’ll Do In this role, you will: Infrastructure Management & Optimization : Manage Red Hat Enterprise Linux and Nutanix environments, including Acropolis Operating System and Acropolis Hypervisor, while implementing best practice architecture guidelines and orchestrating cross-platform migrations. System Monitoring & Remediation : Proactively monitor compute alerts using tools like Paessler Router Traffic Grapher and Zoho, handle Level 2 technical escalations, and troubleshoot performance, availability, and database issues. Team Leadership & Collaboration : Lead and manage a team of data center technicians, and coordinate with server, network, and virtualization teams to ensure service deliveries fulfill Service Level Agreements. Process Compliance & Disaster Recovery : Execute IT Infrastructure Library processes—including Incident, Problem, and Change Management—prepare Root Cause Analysis documentation, and plan and execute Disaster Recovery drills. What You’ll Bring The ideal candidate will have: 5+ years of experience in Data Center infrastructure and Linux systems management. Strong knowledge of Red Hat Enterprise Linux (8/CentOS/Ubuntu), Nutanix products, database fine-tuning (MySQL/Microsoft SQL/PostgreSQL), and network technologies like Virtual Private Clouds, proxies, and load balancing. Proven ability in automation scripting, DevOps methodologies, and handling Level 2 technical escalations with quick diagnostic problem-solving skills. Red Hat Certified Engineer (RHCE) certification is required; IT Infrastructure Library (ITIL) certification is preferred. Excellent communication and interpersonal skills, with the flexibility to participate in a 24/7/365 roster, on-call rotations, and emergency response. What We Offer Shifts : Willingness to work in a 24/7/365 roster and on-call rotation. Location : Rabale, Navi Mumbai (Full-time, Permanent). Competitive compensation and benefits aligned with the experience. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. Category: Information Technology