System Admin & Service Desk _Bilingual (English/ Korean)

Service Desk & Customer Support System Administration (Jira/MSP+/Web Systems) Data Analysis (Excel/KPI/Reporting) AI-Driven Automation & AI-assisted Development Continuous Process Improvement (Agile Mindset) on QA/System failure issues Perform basic to intermediate system administration tasks, including User and access management System configuration: Workflow and process maintenance, Issue investigation and escalation Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows. Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred. 5+ years of experience in one or more of the following areas: Service Desk / Help Desk Operations IT Operations or Application Support System Administration Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders. Ability to work effectively with both U.S.-based teams and Korea-based Headquarters. Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients. Special Skills & Qualifications Experience with Jira or other ticketing/workflow management systems preferred. Understanding of web-based applications and system integrations. Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologie All your information will be kept confidential according to EEO guidelines. *** NO C2C *** For More Open Positions Visit us at: Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits Medical Insurance Vision Insurance Dental Insurance 401(k) Paid Sick hours