System Administrator

Job description

People here stay because the work is meaningful, the culture is strong, and the problems are worth solving. **Location:** This role is remote, but will require going into our local facility occasionally for equipment support. **Our Technology Stack** **Identity & Cloud:** Google Workspace, AWS (IAM, EC2, S3, CloudWatch), SSO / SAML / SCIM **Management & Security:** NinjaOne, Arctic Wolf, Meraki (LAN/WAN, firewalls, VPN) **Data & Apps:** Snowflake, Looker, ClickUp, Shopify, REST APIs **Automation:** Python, PowerShell, Bash **What you will be doing:** **Identity & Access Management** - Own identity systems across Google Workspace, SSO, SAML, SCIM, and RBAC. - Manage the full user lifecycle including onboarding, access changes, and offboarding. - Design and enforce security policies including least-privilege, conditional access, and MFA. - Translate business access requirements from non-technical stakeholders into secure, scalable configurations. **Endpoint Engineering** - Own Windows and macOS endpoint management using NinjaOne as the central platform. - Enforce device compliance standards, hardening policies, and full lifecycle management from procurement through decommissioning. - Automate provisioning, patching, and software deployment through scripting and zero-touch enrollment. - Improve device visibility, health monitoring, and automated remediation workflows. - Design and maintain secure BYOD policies and conditional access controls. **Automation & Scripting** - Build automation using Python, PowerShell, and Bash to reduce manual work and standardize IT operations. - Design and maintain IT workflows, automations, permissions, and reporting across systems. - Identify and implement AI tools that reduce manual IT effort — from ticket triage and workflow generation to predictive monitoring. - Support internal teams in adopting AI tools effectively, safely, and at scale. - Create and maintain runbooks, standards, and step-by-step guides the team can use without asking for help. **Cloud Infrastructure & Integrations** - Support AWS services including IAM, EC2, S3, CloudWatch, networking, and access governance. - Manage SaaS integrations, API configurations, data flows, and system automations across internal tooling. - Support system releases through testing, documentation, and change management to minimize disruption. - Evaluate new tools and architecture changes to support scale, reliability, and operational quality. **Security & Compliance** - Partner with Arctic Wolf on alert triage, threat investigations, and security response workflows. - Apply security standards across firewalls, encryption, endpoints, and access controls. - Support SOC 2 and ISO 27001 readiness through strong governance and documentation practices. - Maintain audit-ready records of system changes, permissions, and configurations. **Technical Escalation & Continuous Improvement** - Advanced Escalation: Serve as the tier-3 escalation point for complex identity, cloud, endpoint, and integration issues. - Project Execution: Manage and support IT upgrades, system rollouts, and cross-functional technology projects. - Proactive Optimization: Identify tooling and process gaps early, recommending practical, high-value improvements. - Cross-Functional Communication: Translate complex technical findings and recommendations into clear language for non-technical partners. **Requirements:** - **Background:** 5+ years in IT support, with dedicated time in a Systems Administrator or IT Engineering role (preferably in a high-growth environment). - **Education:** Degree in Tech/Information Systems or equivalent practical experience. - **Compliance:** Familiarity with framework readiness (SOC 2, ISO 27001). - **Certifications (Preferred):** AWS SysOps Administrator or Google Workspace Administrator. - **Identity & Cloud:** Deep expertise in IAM (SSO, SAML, SCIM, RBAC), Google Workspace, and cloud-first environment design. - **Automation & Scripting:** Proficient in Python, PowerShell, and Bash; hands-on experience using AI tools to accelerate IT workflows. - **Endpoint & Systems:** Enterprise management of Windows and macOS at scale using MDM platforms (NinjaOne, Intune, or Jamf). - **Networks & Integrations:** Solid understanding of LAN/WAN, firewalls, VPNs, REST APIs, and cross-platform data flows. - **Core Competencies:** Strong debugging under pressure, systems thinking, and ability to translate non-technical business needs into technical designs. **Physical Requirements** - Must be willing to travel up to 10% yearly - Prolonged periods of sitting at a desk and working on a computer - Must be able to occasionally lift, push or pull 25 pounds, occasional bending and reaching - Must be able to pass a background check and drug screen **Salary Range:** $100,000 - $110,000/yr, as well as bonus eligibility **Some reasons you want to work at DWC** - Medical, Dental, Vision Insurance - Company paid Life - Voluntary life, short- and long-term disability - 401k - Excellent time off options - Caring family - The work that you do matters Distributor Wire & Cable is an equal opportunity employer