System Administrator (Desktop Support)

Job description

**\*\*ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED\*\*** As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA. **HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT** As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments. In this role, a typical day will include: - Independently develops technical solution for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature. - Provide troubleshooting support for systems hardware and software issues that are highly complex. - Performs advance software installations and upgrades to operating systems and layered software packages. - Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels. - Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions. - Leads complex data/media recoverability following a schedule of system backups and database archive operations. - Evaluates and assesses existing systems and plans long term strategies. - Configure and maintain networked computer system, including hardware, system software, and applications - Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines. - Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight form manager. - Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues - Train end-users on the proper use of hardware and software. May training large groups of end users. - May coach and review the work of less-experienced professionals. - May serve as a team or task leader (Not a people manager) **WHAT YOU'LL NEED TO SUCCEED:** - **Knowledge in one or more of the following areas:** - Thin Client using Virtual Desktop Infrastructure (VDI) Technology - Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM - End User Hardware - Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone, - Desktop Image Management - Home Directory and Profile Support Services - E-mail Support Services - Software Support Services - Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM - Excellent troubleshooting capabilities - Strong communication skills - Strong work ethic and attention to detail - Strong writing skills (consistently document work completed) - Strong time management skills and ability to work flexible schedules to meet job requirements - Ability to move and lift computers, printers, monitors, and other hardware - Team player and willing to share knowledge and learn from others to ensure team's success - Enthusiasm and ability to adapt to new and changing technologies Education/Experience Requirement: - BA/BS (or equivalent experience) - 3+ years of experience Certifications: - Security+ or CASP - ITIL v4 Foundations **Additional Information** - All your information will be kept confidential according to EEO guidelines. - Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $115-$125k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range. - Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more! *D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.*