System Administrator I

Job description

We are currently looking for a System Administrator 1 to join our team working with our core IT systems and user environment. In this role, you will play a central part in ensuring that [Company Name] achieves its goals in operational uptime and support efficiency by maintaining system health, managing access, and guiding users through seamless technical onboarding and troubleshooting. Responsibilities: End-User Support & Troubleshooting Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades. Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects. IT Administration & Asset Management Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices. Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives. Process Improvement & Collaboration Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs. Partner with senior IT team members to improve processes and automation, staying current on emerging tech. AI-Enabled Support & Tooling Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues. Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team. Minimum of 1 year of experience in IT operations or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices. Strong troubleshooting skills for hardware and enterprise IT software. Ability to work independently and own issues end-to-end. High service orientation and excellent customer service skills. Strong communication skills (verbal & written). And as a person, you are: Self-driven, target-oriented, and capable of working independently. Detail and quality-oriented in everything you do. A strong communicator (verbal and written) with excellent interpersonal skills. A quick, intuitive, and adaptable learner. Genuinely engaged and interested in understanding our Riders' ways of working. With us, you can: Become part of a playful and energetic environment where we have fun together at work! Join the journey of one of Norway's fastest-growing companies, which is also part of Delivery Hero, one of the world's largest online food delivery companies. Work from a stylish and modern office centrally located in Oslo (Alexander Kiellands plass). Receive employee benefits such as a SATS gym membership, subsidized public transport within Zone 1, access to LinkedIn Learning, as well as health and travel insurance. Get an employee discount on foodora orders. Studies show that women and other minorities are less likely to apply for a job if they do not meet every single qualification. If you are interested in the role and meet most of the qualifications we are looking for, we strongly encourage you to apply anyway! On top, your total compensation may include other benefits described above and equity and/or variable bonuses for pre-defined roles. This is the initial hiring range for this role and level. If at any point during the process we determine your experience and scope better align with a different role, we'll be happy to review & share it with you, before moving forward to the next stage of the process! foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.