System Administrator (Internal IT)

Job description

We are looking for a System Administrator to own the administration and integration of the platforms that run Resultant. This is a hands-on, senior-individual-contributor role on our Internal IT team. You will be the go-to administrator for our Microsoft 365 and Azure tenant, the owner of email flow and messaging security, and the system administrator for our business platforms, including ConnectWise, HubSpot, ADP, and NetSuite, and the integrations that tie them together. You will sit at the intersection of Accounting, Finance, Talent, Sales, and our critical Managed Services and Professional Services business. Much of the work is making systems behave the way the business needs them to: translating a request into the right configuration, understanding the downstream impact (financial reporting, access risk, compliance), and documenting it so the next person can support it. We are a lean team, so we want someone who automates first, documents as they go, and is comfortable owning an outcome end to end. Consider your day-to-day responsibilities in this role: Microsoft 365 & Entra ID Administration Administer the Microsoft 365 tenant: Entra ID users, groups, roles, administrative units, and E3/E5 licensing. Own the identity lifecycle, automating onboarding, role changes, and offboarding from HR events. Partner with Security on Conditional Access, MFA, Privileged Identity Management, and least-privilege roles. Manage SharePoint Online, OneDrive, and Teams, including provisioning, external sharing, and governance. Support our MDM compliance and configuration policies with heavy emphasis on Intune and a smaller subset of Macbooks using Mosyle. Automate recurring tasks and reporting Exchange Online & Email Security Own end-to-end mail flow: transport rules, connectors, domains, mailboxes, and groups. Maintain SPF, DKIM, DMARC, and MX records, and safely retire legacy and acquired domains. Administer Defender for Office 365 and Exchange Online Protection policies. Serve as the escalation point for delivery issues using message trace, header analysis, and NDR diagnosis. Manage email signatures, disclaimers, and banners across departments and brands. Support Legal with retention, eDiscovery, and litigation holds in Microsoft Purview. Azure Administration Administer Azure subscriptions, resource groups, RBAC, and cost visibility. Manage enterprise apps and app registrations, including SSO (SAML/OIDC), SCIM provisioning, secret rotation, and consent governance. Support Azure automation (Automation accounts, Logic Apps, Functions) and Key Vault. ConnectWise Platform Administration Serve as system administrator for ConnectWise PSA (Manage): security roles, members, service and project boards, statuses, workflow rules, and notifications. Maintain company, location, department, and line-of-business structures in alignment with Finance so that time, projects, and agreements roll up correctly (for example, revenue vs. OpEx vs. strategic work). Administer time and expense periods, timesheet approvals, project and agreement configuration, and internal project setup. Evaluate permission requests for risk, recommend guardrails, and document business rules where the platform cannot enforce them. Build custom reports and data pulls, and support ConnectWise integrations with our data warehouse and other systems. Support RMM and ScreenConnect administration and permissions with the Managed Services team; open, track, and escalate vendor cases. Enterprise Applications & Integrations Administer access, roles, and configuration for HubSpot, ADP, NetSuite, and other SaaS platforms. Own integration health across HRIS, identity, PSA, ERP, CRM, and data warehouse feeds, resolving sync failures and discrepancies. Keep organizational data (departments, reporting lines, cost centers, client records) consistent across systems. Partner with Finance, Talent, Sales Ops, and Data Warehouse teams on data, reporting, and process changes. Automate manual work with Power Automate, PowerShell, and APIs, and build self-service options that reduce tickets. Security, Compliance & Operations Support our SOC 2 Type 2 program with audit evidence, access reviews, and change records. Required 4+ years of experience as a System Administrator, M365 Administrator, or similar role supporting a multi-department organization. Deep, hands-on experience administering Microsoft 365, Entra ID, and Exchange Online. Strong working knowledge of email flow and messaging security: DNS, SPF/DKIM/DMARC, transport rules, connectors, message trace, and Defender for Office 365 or a comparable gateway. Experience with Azure administration, including RBAC, enterprise applications, and SSO configuration. Experience administering a PSA or CRM platform, including roles, permissions, workflows, and integrations. ConnectWise PSA (Manage) administration experience; exposure to ConnectWise RMM and ScreenConnect. Ability to assess the business, financial, and security impact of a configuration change before making it. Excellent written documentation and the ability to explain technical trade-offs to non-technical stakeholders. Preferred Administration experience with HubSpot, ADP Workforce Now, and/or NetSuite. Microsoft certifications such as MS-102 (Microsoft 365 Administrator), AZ-104 (Azure Administrator), SC-300 (Identity and Access Administrator), or MD-102 (Endpoint Administrator). Experience with Power Automate, REST APIs, or integration platforms. Experience supporting SOC 2 or similar audits, and with Microsoft Purview retention and eDiscovery. Tenant-to-tenant or mailbox migration experience, ideally supporting M&A integration. Working knowledge of SQL or data warehouse tools (for example, Snowflake) for data pulls and reconciliation. Experience in a consulting firm or managed services provider environment. What you should know about Resultant: Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes. Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful. Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways. We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself. We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge! What our team members say about us… “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. Equal Opportunity Employer We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation. We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers. The Resultant team purposefully comes together to produce a positive outcome. Our name symbolizes our commitment to empathy and collaboration—of not just delivering our clients with the best solutions, but to deeply listening to them, understanding their needs, and learning from each other in the process. The force of Resultant comes from the combined knowledge, passion, and innovation of our team and partners. Together, we partner with clients in the public and private sectors to help them overcome their most complex challenges, empowering our clients to drive meaningful change in their organizations and communities. In everything you do, you’ll help your clients, colleagues, and communities thrive. Resultant was founded as KSM Consulting in 2008.