System Analyst - 2nd Level Support

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. is the world's largest service provider for scientific applications with annual sales of more than $40 billion and more than 130,000 employees in 55 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life science research, solving sophisticated analytical challenges, improving patient diagnostics and therapeutics or growing efficiency in their laboratories, we are here to support them. IT 2nd Level Support - System Analyst (m/w/d) as a System Analyst (m/f/d), you are the first point of contact for our employees for all questions regarding hardware, applications and support them with your expertise in solving IT problems. Your tasks: Responsible for end-user support (2nd level) and system availability within predefined timeframes within SLA targets. Assist with change control and any infrastructure changes that help to improve functionality User- and device management (e.g. hardware, licenses, equipment) including documentation Support business departments when issues arise and to identify potential improvements Attention to data and system security and privacy compliance Alignment to compliance requirements (GDPR, GXP) and all IT policies Collaborate with global IT teams and participate in global IT roll-outs Collaborate with site leader and management team Daily participation in regional meetings Your profile: Completed IT education (e.g. Diploma in computer science, Bachelor Univ.) or similar Work experience in the end-user support area or comparable areas Very good knowledge of Windows operating systems and PC hardware Experiences with Microsoft Office product family Advanced knowledge about IT infrastructure Detailed and solution-oriented work style as well as flexibility Ability to work under stress, sense of responsibility and good interpersonal skills Good English skills Our offer: You can expect a multifaceted job in a dynamic and international environment. A workplace culture in which integrity, intensity, involvement and innovation are lived. A detailed induction and task-specific training are a matter of course for us. You yourself determine your future in our company - make your contribution to our joint success! Each of our 130,000 exceptional individuals at Thermo Fisher Scientific tells a unique story. Join us and make your contribution to our unique mission. Thermo Fisher Scientific is an equal opportunity employer committed to supporting underrepresented groups and does not discriminate based on ethnicity, color, religion, gender, sexual orientation, gender identity, national origin, disability or legally protected status.