System Analyst (Document & Workflow Automation)

Job description

About Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a System Analyst within the Document Automation domain within Tech Australia Retail and Commercial, you will play a key role in managing and assessing Front Door demand received from across the bank. You will partner closely with Product Owners, Engineers, Architects, and Business Stakeholders to understand business needs, analyse requirements, identify dependencies, and ensure solutions deliver measurable business value. This role is ideal for someone with an engineering background who is looking to transition into a more business-facing and analytical role while continuing to leverage their technical expertise. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Bengaluru Work Hours: Regular Shifts(Hybrid\Blended) What will your day look like? Partner with Product Owners to analyse, validate, and refine business requirements received through Front Door requests. Assess demand requests and support prioritisation activities based on business value, strategic alignment, complexity, and delivery capacity. Support solution analysis and ensure proposed technology outcomes align with business objectives and platform capabilities. Work with engineering teams to validate solution designs and ensure requirements are understood and implemented effectively. Create and maintain estimates for incoming demand and support squad planning activities. Monitor and continuously review demand pipelines to ensure delivery commitments remain achievable. Conduct impact assessments and root cause analysis for production issues and platform enhancements. Maintain traceability between business objectives, strategic initiatives, Front Door requests, requirements, and delivered solutions. Identify opportunities to improve workflow management, operational efficiency, and platform adoption across the bank. Actively participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, retrospectives, and daily stand-ups, while facilitating workshops and stakeholder discussions to clarify requirements, scope, and expectations. What will you bring? Must have 5+years of relevant experience and the ability to communicate effectively through strong written, verbal, and presentation skills. Experience working with Product Owners, Engineer, Architects, Systems Analyst, Business stakeholders, or Technical Analyst within an Agile delivery environment. Strong analytical and problem-solving skills with the ability to understand complex business and technical processes. Experience gathering, analysing, and documenting business and system requirements. Ability to translate business needs into actionable user stories, functional requirements, and technology outcomes. Understanding of workflow automation, document automation, case management, or business process management platforms. Experience identifying dependencies, risks, assumptions, and sequencing considerations across multiple initiatives. Produce and maintain documentation including business requirements, process maps, decision logs, and solution artefacts. Experience using and maintaining tools such as Jira, Confluence, Azure DevOps, and other governance repositories to support transparency, collaboration, and knowledge sharing. Strong stakeholder engagement and communication skills with the ability to facilitate discussions across business and technology teams. Experience supporting production platforms, including incident management, problem management, and change management activities. Ability to balance business priorities, technical constraints, and delivery timelines when making recommendations. Strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Detailed Desciption Experience with PEGA, workflow automation, document generation, or case management platforms. Knowledge of process mapping methodologies and business analysis frameworks. Experience within Financial Services, Banking, or other highly regulated industries. Understanding of APIs, integrations, REST services, and enterprise technology architectures. Familiarity with operational reporting, metrics, and demand management practices. Exposure to cloud technologies including AWS, Azure, or GCP. Basic understanding of software development lifecycles and DevOps practices. Experience supporting strategic portfolio planning and prioritisation activities. So why join us? ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit . You can apply for this role by visiting ANZ Careers and searching for reference number 123198 . Job Posting End Date 11/09/2026, 11.59pm, (Melbourne Australia)