System Developer

**Passionate about coding and technology?** Join our Customer Service Tech Team in Malta as a **Systems Developer**, where your work directly powers the tools behind our customer service operations. This is your opportunity to make a meaningful impact by transforming technical challenges into real-world solutions that enhance both internal workflows and customer experience. ### **Responsibilities** As a key member of our team, your primary responsibilities will include: - Maintaining and developing all underlying systems used by the Customer Service department, ensuring seamless day-to-day operations. - Participating in the full software development lifecycle: task estimation, development, testing, code reviews, bug fixing, and deployment. - Implementing new features and improving existing functionalities to optimize user experience and operational efficiency. - Managing and enhancing customer support tools, including Live Chat, Email, and telephony systems. - Providing second-tier support to CS users, maintaining platform documentation, and liaising with vendors for upgrades and best practices. - Collaborating with internal teams to roll out new system features and ensure clear communication and training across the group. ### **Requirements** We’re looking for someone with strong technical expertise and problem-solving skills. You should have knowledge and experience in the following: **Version Control & DevOps** - Git (branching, merging, pull requests) - GitHub Actions - Docker **Programming & Scripting** - Strong grasp of Object-Oriented Programming (OOP) - PHP - JavaScript (ES2015+), jQuery - React (and other JS libraries/frameworks) - HTML5/CSS3 - .NET, .NET Core, Core **Databases** - MySQL and PostgreSQL (strong working knowledge) - MSSQL and Redis/NoSQL **Operating Systems** - Basic Ubuntu/Linux shell commands - Windows scripting and command-line usage **General** - Excellent written and spoken English - Academic background in Computer Science or Information Technology - Strong and efficient coding ability ### **Extras / Considered an Asset** While not mandatory, experience with any of the following will give you an edge: - Active GitHub/Bitbucket profile with contributions - Experience with **Next.js** and **Tailwind CSS** - Exposure to both Windows and Linux environments - Familiarity with MVC frameworks (e.g., Laravel, MVC) - Package managers and build tools: Composer, NPM, Bower, Grunt, etc. - AWS Management Console - Knowledge of SOLID design principles - Exposure to additional modern technologies ### **Who Are You?** - An excellent communicator with a strong command of English - A problem-solver who thrives under pressure and multitasking demands - Flexible and adaptable, with a knack for prioritizing tasks effectively - Passionate about delivering high-quality code and learning new technologies ### **Challenge Accepted?** Be part of a tech-forward team that’s helping shape the future of customer support. Bring your passion for software, systems, and service — and let’s build something great together.