System Mainframe Support Squad Lead

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role As a System Mainframe Support Squad Lead at Kyndryl, you’ll be responsible for managing and optimizing z/OS and z/VM systems in enterprise mainframe environments. In this role, you ensure system availability, stability, and operational excellence while providing technical leadership within the support squad. You will oversee day‑to‑day mainframe support activities, proactively monitor system performance, and guide the team in resolving complex technical issues. Working closely with cross‑functional teams, you help ensure reliable service delivery and the application of best practices across mission‑critical mainframe platforms. Key Responsibilities Lead and support the management and optimization of z/OS and z/VM systems in mainframe environments. Ensure system availability and stability through proactive monitoring and timely incident resolution. Guide the squad in analyzing performance issues and applying effective remediation strategies. Collaborate with cross‑functional teams to support business operations and implement best practices. Oversee documentation of changes and activities to support audits, compliance, and operational standards. Your Future at Kyndryl Every position at Kyndryl offers a way forward to growing your career. Whether you want to strengthen your technical leadership in mainframe systems or expand into broader infrastructure and delivery leadership roles, you’ll find opportunities here to develop advanced expertise, lead high‑impact teams, and build a long‑term career supporting global enterprise clients. Who You Are You’re good at what you do and bring deep experience in mainframe environments combined with a leadership mindset. You take ownership of system stability and team performance, apply strong analytical thinking to complex challenges, and work effectively within structured, enterprise‑scale environments. You collaborate confidently with global stakeholders and lead by example. Required Skills and Experience 7+ years of hands‑on experience working in mainframe environments. Strong expertise in managing and optimizing z/OS and z/VM systems in mainframe environments. Proven experience supporting enterprise mainframe operations with a focus on availability and stability. Leadership capability to guide and support a mainframe support squad. Strong analytical and problem‑solving skills. Intermediate English proficiency, required for technical documentation, incident reporting, and communication with global teams Preferred Skills and Experience Experience working in enterprise or mission‑critical environments with complex operational requirements. Familiarity with IT operations best practices, incident management, and compliance processes. Ability to mentor team members and drive continuous improvement within the support squad. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.