System Support Engineer

Job description

Systems Support Engineer Queenstown | Permanent, Full-Time Join our IT Services team and help support the technology that powers our corporate operations, guest experiences, and mountain environments. This hands-on role provides technical support across multiple businesses and locations, ensuring critical systems remain secure, reliable, and operational. What You'll Do • Support and maintain IT infrastructure, networks, cloud services, end-user devices, and telephony systems • Administer Microsoft Entra ID, Active Directory, Microsoft 365, Intune, and Exchange Online • Manage incidents and service requests through Freshservice • Support operational technologies including access control, POS systems, digital signage, and connectivity services • Maintain IT assets, documentation, and knowledge base articles • Work closely with vendors and stakeholders to resolve issues and improve service delivery • Participate in an on-call roster, including winter season and weekend support What You'll Bring • Minimum of 2 years experience as a Systems Engineer, IT Administrator, IT Support, or Service Desk role. • Minimum of 2 years experience in Microsoft 365, Microsoft identity management (eg AD, Entra), and Intune environments. • Excellent troubleshooting and problem-solving abilities • Experience supporting multi-site environments • Strong communication, documentation, and stakeholder management skills • Experience with Freshservice or similar ITSM platforms Why Join Us? • Live and work in Queenstown • Diverse and interesting technology environment • Supportive team culture • Opportunities for ongoing development and growth • Play a key role in supporting business-critical operations • Full-time permanent role, 40 hours per week • Salary in range of $75k to $85k depending on skills and experience If you're a motivated IT professional who enjoys variety, technology, and solving complex challenges, we'd love to hear from you.