Systems Administrator

Job description

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. What We Offer - Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process. - Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity. - Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized. - Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization. POSITION SUMMARY Reporting to the Director of IT, the Systems Administrator will be responsible for supporting the day-to-day reliability and performance of Trulioo's corporate technology stack. This role involves endpoint management, user support, SaaS administration, and onboarding, working hands-on with core IT tools alongside senior IT staff. This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed. This will be a full-time, permanent position working out of the San Diego office on a hybrid model (3-days per week in the office). WHAT YOU'LL BE DOING: - Assist with Mac and PC laptop provisioning, imaging, configuration, and user-ready delivery; support patch management and software deployment across macOS (Jamf) and Windows (Intune) - Provision and deprovision user accounts across Google Workspace, Azure/Entra ID, and OneLogin; manage group memberships, MFA enrollment, and basic SSO application access - Support day-to-day administration of Google Workspace and Microsoft Azure, including SaaS platform configuration and licensing management - Support Mimecast email security monitoring and quarantine, apply policies, and escalate threats; help maintain IT documentation and evidence for audits and compliance reviews - Assist with basic Meraki troubleshooting (connectivity, wireless, switching) and escalate more complex network issues to senior staff - Provide responsive technical support for staff across global locations and time zones, and support new hire onboarding in coordination with the People Team - Manage and resolve tickets in Jira with clear communication and timely follow-through - Maintain and update runbooks, SOPs, and system documentation, and contribute to the IT knowledge base - Support the administration of AI tools and platforms by provisioning user access, managing permissions and access groups, and assisting with routine platform maintenance. - Use AI tools to enhance efficiency, improve the quality of work, and support continuous process improvement. WHAT YOU'LL BRING: - Bachelor's degree in Computer Science, IT, or equivalent practical experience - 2+ years of IT support or systems administration experience, preferably in a SaaS or tech company - Responsive, organized, and detail-oriented; a clear communicator who can work across technical and non-technical stakeholders - An ability to manage multiple priorities and work independently - Experience with the following tools/technology: Google Workspace, Microsoft Azure/Entra ID, AWS, Jamf, Intune, CrowdStrike, OneLogin, Meraki, Mimecast, Jira, Slack, Asset Panda - Hands-on experience with Jamf or Intune (or willingness to learn both quickly); comfortable supporting both Mac and PC endpoints, including imaging and deployment - Familiarity with SSO/IdP platforms such as OneLogin or Okta, and basic networking fundamentals (TCP/IP, DNS, DHCP, VPN) NICE TO HAVE: - Exposure to CrowdStrike or another EDR platform; familiarity with Mimecast or similar email security tools - Scripting basics in PowerShell or Bash; experience with asset management tools such as Asset Panda - Relevant certifications: Google Workspace Admin, Jamf 100, AZ-900, CompTIA A+ or Security+ INTERVIEW PROCESS: At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do. Here's what you can expect throughout the interview process: - Recruiter Interview: 30 minutes - Hiring Manager Interview: 30 minutes - Panel Interview: 60 minutes - Final Leadership Interview: 15 minutes Thriving at Trulioo At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future. We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn https://ca.linkedin.com/company/trulioo, or learn more about us at www.trulioo.com http://www.trulioo.com If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility. Privacy Notice As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy https://www.trulioo.com/website-privacy-policy in the section “When you apply for a job”.