SYSTEMS ADMINISTRATOR/ HELPDESK SPECIALIST

Job description

Effective July 1, 2025: CGS Health benefits start on Day 8 of employment (1 week waiting period after hire). Systems Administrator / Helpdesk Specialist bridges the gap between daily user support and infrastructure management. This role ensures smooth office operations while maintaining the reliability, security, and performance of server and network infrastructures. Job Summary The Mid-Level IT Systems Administrator & Helpdesk Specialist manages core server infrastructures, local networks, and cloud environments while serving as an escalation point for user support tickets. This individual splits time between hands-on systems maintenance and delivering technical support to internal staff. The ideal candidate works independently, automates routine tasks, and ensures high systems availability. Core Responsibilities • Infrastructure Management: Maintain, configure, and upgrade on-premises servers, cloud directories, and essential corporate networking gear. • On-Site Support: Resolve helpdesk tickets involving hardware, software, security, or connectivity bottlenecks. • Identity & Access Management: Provision, modify, and audit user permissions, access groups, and internal security policies. • Automation & Scripting: Write basic scripts to automate repetitive system tasks, account creations, and routine system maintenance. • Backup & Data Security: Execute routine system backups, monitor logs, and test data recovery procedures to avoid business downtime. • Documentation & Training: Build internal knowledge base articles, map out network workflows, and document standard troubleshooting guidelines. • ERP support: Administer, maintain and the FeneVision ERP platform. • Reporting: Design and develop custom operational, financial, and inventory reports using SQL Server Reporting Services (SSRS) and Crystal Reports. Required Technical Skills • Operating Systems: Strong administration skills in Windows Server and Workstation environments. • Directory Services: Working proficiency with Active Directory, Microsoft Entra ID (Azure AD), Group Policy Objects (GPOs), and Single Sign-On (SSO). • Cloud & SaaS: Hands-on administration of Microsoft 365, Google Workspace, and cloud platforms like AWS or Azure. • Networking Basics: Solid understanding of TCP/IP protocols, DNS management, DHCP configurations, VLANs, and VPN setups. • Scripting Languages: Familiarity with PowerShell to automate administration work. • Security & MDM: Experience with endpoint security tools and Mobile Device Management (MDM) suites like Microsoft Intune Soft Skills & Qualifications • Problem-Solving: Ability to perform deep root-cause analysis on multi-layered technical glitches under pressure. • Clear Communication: Ability to translate technical problems into simple, understandable terms for non-technical users. • Time Management: Capacity to switch context quickly between critical infrastructure alerts and high-priority user tickets. • Experience: Minimum of 3 to 5 years of dedicated IT support, helpdesk escalation, or systems administration experience. • Preferred Certifications: CompTIA Network+/Security+, Microsoft Certified: Azure Administrator, or Cisco CCNA. Sample Key Performance Indicators (KPIs) • First-Contact Resolution: Maintaining high resolution rates on support requests. • System Uptime: Keeping critical corporate applications and server operations running smoothly. • Ticket SLA Compliance: Meeting designated internal deadlines for standard helpdesk ticket responses. We offer an Excellent Compensation & Benefits Package Health benefits start on Day 8 of employment (1 week waiting period after hire): • Medical, Dental, Vision, and Rx ◦ Affordable premium rates start at $15 per week • Weekly Pay - Every Friday • Paid Time Off & 10 Paid Holidays • 4% dollar-for-dollar company match under 401(k) retirement savings plan • Health Reimbursement Account (HRA) • Cost Savings Programs for medical expenses • Company Paid Life Insurance & Supplemental Options • Identity Theft Protection • Pet Insurance • Metlaw Legal Services • Incentive Bonuses • Tuition Reimbursement • And much more View our Total Rewards and Benefit Summary Here: About the Team: At Custom Glass Solutions we provide professional, knowledgeable, efficient and honest service, all while being respectful and building strong customer relationships. Each day our team goes above and beyond to carry out the Core Elements of our business: Safety First, Do the Right Thing, Wow Your Customer, Relationships Matter, and a Can- Do Attitude! About the Company: Custom Glass Solutions is one of the world's premier manufacturers of large format laminated glass products, with two Ohio locations (Upper Sandusky, and Fostoria) and one Oklahoma location (Broken Arrow). Our mission is to be the preferred provider of high-quality glass products, services and solutions. We deliver superior results by providing meaningful work for our employees, developing opportunities with our suppliers and cultivating strong partnerships with our customers. What You Will Enjoy! We have an exceptionally talented workforce that we value above all else. We are fully invested in our employees and provide them with hands-on training, compensation that is based upon individual contribution, unlimited career growth opportunities, and the motivation to be and do more. We take great pride in a workplace culture where our employees have the freedom and encouragement to reach beyond the ordinary. We are also very proud of a management structure that is designed to avoid bureaucratic nonsense and allows our entrepreneurial-minded employees to flourish. Why CGS? Custom Glass Solutions is a growing manufacturer of large format laminated and specialty glass, serving a broad range of OEM and aftermarket customers. With facilities across Ohio and Oklahoma, we operate in fast-paced industrial markets where speed, quality, and collaboration are essential. We offer competitive compensation, a comprehensive benefits package including a 401(k) match, and the opportunity to lead meaningful projects that shape our company’s future. Equal Opportunity Employer Custom Glass Solutions, LLC. is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. Learn more about us at