Systems Administrator - Pittsburgh, PA

Job description

About SoundStack We’re [SoundStack](https://soundstack.com/), an Audio-as-a-Service company whose purpose lies at the convergence of innovation, technology, and audio independence. We've been delivering disruptive audio solutions for over 12 years. We've grown to a community of over 12,000 global publishers who rely on our platforms everyday to upload, track, deliver and monetize audio in ways never thought possible. Our quest is to simplify, demystify and deliver audio at scale, in whichever “verse” audio is listened to today and in the future. The Systems Administrator on SoundStack’s Technical Operations team plays a critical role in supporting the day-to-day operations of SoundStack’s Infrastructure. This role focuses on deploying and maintaining new servers (Windows and Linux), supporting the Incident Management process, and ensuring smooth workflows for new customer deployments. The Systems Administrator collaborates closely with the Technical Operations team to maintain seamless infrastructure availability and support SoundStack’s 24/7/365 [operations.This](http://operations.This) role is essential to ensuring the scalability, reliability, and efficiency of SoundStack’s infrastructure. ### Core Job Responsibilities - **Infrastructure Deployment & Maintenance** Deploy and configure new servers (Windows and Linux) to meet operational and customer requirements. Maintain and troubleshoot existing servers to ensure optimal performance and uptime. - **Incident Management Support:** Actively participate in SoundStack’s Incident Management process to resolve issues efficiently and improve incident resolution times. Collaborate with the team to innovate and enhance the Incident Management process. - **Customer Deployment Workflow:** Support new customer deployments by coordinating with the Infrastructure team to meet customer specifications and SLAs. Ensure smooth transitions between deployment and ongoing support phases. - **Operational Support:** Provide technical support for infrastructure-related issues and collaborate with the team to address escalations. Contribute to the ongoing development and improvement of infrastructure-related workflows and processes. - **Automation & Process Improvement:** Leverage automation tools, such as Ansible, to streamline server deployments and reduce manual work. Identify opportunities to innovate and improve Technical Operations workflows. - **Documentation & Knowledge Sharing:** Maintain accurate and up-to-date documentation of server configurations, workflows, and deployments. Share knowledge and best practices with the Technical Operations team to support continuous improvement. ### Requirements - Strong knowledge of Windows and Linux server deployment and management. - Experience with virtualization technologies and infrastructure automation tools. - Familiarity with Incident Management processes and best practices. - 3+ years of experience in system administration, preferably in a high-availability, enterprise environment. - Hands-on experience with server hardware, cloud infrastructure, and network troubleshooting. - Experience with automation tools, such as Ansible, is a plus. - Familiarity with monitoring tools and log aggregation systems. - Demonstrates SoundStack’s core values of Collaboration, Innovation, and Accountability. - Thrives in a fast-paced, team-oriented environment with a focus on continuous improvement. - Maintains a proactive approach to problem-solving and operational support. - Ensures seamless communication and collaboration with cross-functional teams. - Based within one-hour proximity to Pittsburgh, PA. ### Key Performance Indicators (KPIs) - Successful deployment and configuration of new servers within defined SLAs. - Incident resolution times aligned with or exceeding team benchmarks. - Accurate and comprehensive documentation of infrastructure-related workflows. - Increased use of automation tools to streamline deployments and operational tasks. ### What's in it for you? - Casual and friendly work environment - A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set - We're a growing company which values promoting from within - Work in an inclusive, international/multi-cultural team - Work primarily from your home, with some travel, & lifting required to work in SoundStack data centers