Systems Analyst I

Job description

DataLab USA*™* is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure. We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA*™* has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients. **\*\*No sponsorship available for this position\*\*** **\*\*Candidate must be local to Germantown, MD\*\*** ### Key Responsibilities - Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems - Troubleshoot applications and operating systems while providing technical user support - Conduct remote support sessions using remote session tools and perform software and system deployment/patching - Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems - Document technical procedures and solutions clearly and communicate effectively with team members and end users - Participate in after-hours on-call rotation and research and resolve technical problems independently - Maintain documented processes within audited environments ### Required Skills & Qualifications - 1–3 years of experience in IT support, desktop management, or systems administration - Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills - Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols - Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization - Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals - Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS - Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus - Strong customer service and communication skills with ability to work independently and collaboratively in a team environment - Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation - CompTIA Security+ certification or in progress