Systems Architect

Job description

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We're looking for a RevOps Systems Architect to help build a modern, AI-powered revenue operations stack. This isn't a traditional Salesforce admin role. We're building a GTM tech stack where AI is a first-class citizen, automations are genuinely intelligent, and our CRM is a living system that reflects how our business actually works. You'll function as a Salesforce admin and backend developer in one. You'll own platform administration, build complex automations via Flows and Apex, and develop and maintain custom services and integrations, including Salesforce MCP servers and AI tooling that connect our CRM to the broader systems our team runs on. For larger engineering efforts, you'll work shoulder-to-shoulder with our engineering team, scoping and shipping together. In this role, you will: - Administer our Salesforce org: object model, data architecture, user configuration, and platform health. - Build and maintain automations via Salesforce Flows, Apex, and custom services that power our GTM processes end to end. - Develop and maintain Salesforce MCP servers and AI tooling that extend CRM functionality into AI-powered workflows. - Design and maintain SQL-based data pipelines that feed dashboards and revenue reporting across the org. - Translate ambiguous business problems into clean technical scope, from stakeholder conversation to implemented solution. REQUIREMENTS - Salesforce administration experience with deep familiarity across the object model, Flows, data loading tools, and platform configuration. - Strong Apex development skills: you can build, debug, and maintain custom logic, triggers, and integrations without leaning on a separate engineering team. - SQL proficiency: you can decompose ambiguous questions into answerable queries and are comfortable with complex joins, aggregations, and pipeline logic. - Systems mindset: you can hold an end-to-end process in your head, trace a field from its origin through every downstream dependency, and anticipate what breaks when something changes. - Excited by modern tooling: you're drawn to building AI-native systems and are curious about where Salesforce, MCP, and AI agents intersect. Bonus: - Familiarity with dbt or modern data transformation tooling. - Experience with BI tools such as Sigma or Looker. LOCATION This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.