Systems Engineer

Position Overview: The Sr. Systems Engineer is responsible for the design, support and management of the DATAMARK IT Infrastructure. These responsibilities include all technical aspects of design, configuration, and documentation of the network and systems infrastructure. Must be well-versed in Server Virtualization, Networking, Security, Core Services, Application Performance, Data Storage, etc. Primary Responsibilities: • Provides technical leadership through analysis, design, installation, and support of DATAMARK Virtual Environment. Configures, installs, maintains, tests, analyzes, evaluates, and upgrades Virtual Nodes and services • Develops and Maintains documentation and standards to direct the system activities • Works closely with other IT staff to support all aspects of the Virtual environment. Cross train IT staff to reduce IT response time for system trouble and system requests• Analyzes and provides information to Management for assessing VM utilization and provides guidance for selecting appropriate Virtual Equipment for new projects • Thorough knowledge and experience administering servers in domain environment including installing, troubleshooting and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, auditing event logs • Responsible for but not limited to keeping computer equipment, hardware, and software updated to meet organizational needs as well as installation of new software releases, system upgrades, patches and resolution of software related problems • Provide technical leadership and guidance to the team, must be willing to develop the technical skills of other team members whenever possible • Management and Administration of Windows Servers, virtualization, active directory, routers, switches, firewalls, SAN/NAS, IP phones, smartphones, software deployments, security updates and patches • Ensures the integrity of file servers, VPN gateways, and intrusion detection systems are reliable and secure • Backup and Recovery of servers and configurations • Must be able to handle upgrades of both hardware and software - developing, testing, evaluating, and installing enhancements • Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks, and operating and system management systems to determine root cause Responds to after-hour alerts and phone calls, as needed • Researches & makes recommendations for future technical solutions • Assists management staff in various IT projects, as needed • Demonstrates flexibility in job responsibilities • All other duties as assigned Minimum Qualifications: • Education Requirement: o Bachelor’s degree in CS, CIS or computer-related science field; equivalent work experience considered lieu of a degree • Field Experience: o At least 10 years of experience in the IT systems field • Position Experience: o At least 7 years of experience in an IT Systems Engineer position • Other Qualifications: o Experience in Microsoft Active Directory o Experience with VMware and vSphere Infrastructure and a solid understanding of virtualization concepts o Experience with network and systems monitoring solutions o Telecommunications, call tracing, SIP traffic and VoIP experience o SolarWinds Log & Event Manager and Orion experience o VMware and Veeam Datacenter experience o Microsoft Certified IT Professional on Windows 7 preferred o A+ Certification preferred o Experience with VxRail Equipment preferred o Multi-channel contact center experience is preferred o PCI, SOC & HIPAA Compliance experience a plus o Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. - Preferred o Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Preferred o Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred o Background of IT delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. - PreferredRequired Skills: • Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment • Detail oriented, well organized and able to assume responsibility for specific project deliverables with limited supervision • Excellent customer service skills • Proven ability to learn and apply new, emerging technologies • Ability to express complex technical concepts effectively (both written and verbally) • Ability to work effectively with very little supervision and team-oriented environment • Ability to lead team members with knowledge & influence Physical Requirements: • Crouching: Bending the body downward and forward by bending leg and spine. • Reaching: Extending hand(s) and arm(s) in any direction. • Standing: Remaining upright on the feet, particularly for sustained periods of time. • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. • The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Position Overview:

The Sr. Systems Engineer is responsible for the design, support and management of the DATAMARK IT Infrastructure. These responsibilities include all technical aspects of design, configuration, and documentation of the network and systems infrastructure. Must be well-versed in Server Virtualization, Networking, Security, Core Services, Application Performance, Data Storage, etc.

Primary Responsibilities:

• Provides technical leadership through analysis, design, installation, and support of DATAMARK Virtual Environment. Configures, installs, maintains, tests, analyzes, evaluates, and upgrades Virtual Nodes and services

• Develops and Maintains documentation and standards to direct the system activities

• Works closely with other IT staff to support all aspects of the Virtual environment. Cross train IT staff to reduce IT response time for system trouble and system requests

• Analyzes and provides information to Management for assessing VM utilization and provides guidance for selecting appropriate Virtual Equipment for new projects

• Thorough knowledge and experience administering servers in domain environment including installing, troubleshooting and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, auditing event logs

• Responsible for but not limited to keeping computer equipment, hardware, and software updated to meet organizational needs as well as installation of new software releases, system upgrades, patches and resolution of software related problems

• Provide technical leadership and guidance to the team, must be willing to develop the technical skills of other team members whenever possible

• Management and Administration of Windows Servers, virtualization, active directory, routers, switches, firewalls, SAN/NAS, IP phones, smartphones, software deployments, security updates and patches

• Ensures the integrity of file servers, VPN gateways, and intrusion detection systems are reliable and secure

• Backup and Recovery of servers and configurations • Must be able to handle upgrades of both hardware and software - developing, testing, evaluating, and installing enhancements

• Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks, and operating and system management systems to determine root cause

Responds to after-hour alerts and phone calls, as needed • Researches & makes recommendations for future technical solutions

• Assists management staff in various IT projects, as needed

• Demonstrates flexibility in job responsibilities

• All other duties as assigned

Minimum Qualifications:

• Education Requirement: o Bachelor’s degree in CS, CIS or computer-related science field; equivalent work experience considered lieu of a degree

• Field Experience: o At least 10 years of experience in the IT systems field

• Position Experience: o At least 7 years of experience in an IT Systems Engineer position

• Other Qualifications:

o Experience in Microsoft Active Directory

o Experience with VMware and vSphere Infrastructure and a solid understanding of virtualization concepts o Experience with network and systems monitoring solutions

o Telecommunications, call tracing, SIP traffic and VoIP experience o SolarWinds Log & Event Manager and Orion experience

o VMware and Veeam Datacenter experience

o Microsoft Certified IT Professional on Windows 7 preferred o A+ Certification preferred o Experience with VxRail Equipment preferred o Multi-channel contact center experience is preferred o PCI, SOC & HIPAA Compliance experience a plus

o Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management. - Preferred

o Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Preferred

o Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred

o Background of IT delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. - Preferred

Required Skills:

• Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment

• Detail oriented, well organized and able to assume responsibility for specific project deliverables with limited supervision

• Excellent customer service skills

• Proven ability to learn and apply new, emerging technologies

• Ability to express complex technical concepts effectively (both written and verbally)

• Ability to work effectively with very little supervision and team-oriented environment

• Ability to lead team members with knowledge & influence

Physical Requirements:

• Crouching: Bending the body downward and forward by bending leg and spine.

• Reaching: Extending hand(s) and arm(s) in any direction. • Standing: Remaining upright on the feet, particularly for sustained periods of time.

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.

• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

• The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.

DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.