Systems Engineer (Heads up Technologies)

Job description

About the role Heads Up Technologies is seeking a skilled and customer focused Systems Engineer to support Innovative Advantage’s world class audio and video hardware and software for the business jet industry. In this role, you will combine system design, customer engagement, integration and testing, and frontline technical support to help customers deploy and optimize reliable cabin solutions. You will work closely with product development, sales, and support teams, represent the company at customer sites and industry events, and help improve the end user experience. Key Details Work Schedule: Full time, including participation in a support on call rotation for nights and weekends. Location: Preferred onsite in Addison, Texas. Department: Engineering. Work Eligibility: U.S. Citizenship is required for this position. Travel Requirement: Up to 25% travel to customer sites and industry events, including travel within and outside the United States. What you'll do • Develop technical documentation supporting product development and new designs, including system level specifications, system architecture block diagrams, system solution proposals, and implementation plans. • Collaborate with internal teams and provide technical guidance based on customer requirements for new and updated products. • Set up and test proof of concept ideas for new products and system applications. • Create system configuration files using customer wiring diagrams and block diagrams. • Create and maintain trade show and customer demonstration setups. • Communicate with customers to understand technical requirements and business challenges, then recommend customized solutions. • Share customer insights with internal teams to improve product design and the end user experience. • Build relationships with target customers and industry professionals, while staying current on industry trends, partners, and competitors. • Develop system level test cases and procedures that provide coverage for product development specifications. • Improve, expand, and streamline system testing methods for products and applications. • Set up bench or software in the loop systems to recreate customer issues using specific configurations. • Create and revise systems and qualification documentation for products. • Develop Python testing scripts to improve test coverage and enable automated testing capabilities. • Provide timely technical support and troubleshooting through email, phone, and remote access tools such as TeamViewer. • Perform software updates and diagnostic analysis on fielded systems. • Resolve customer issues efficiently and escalate complex technical problems to senior engineers or developers when needed. • Participate in the support on call rotation for nights and weekends. Required Qualifications Required Qualifications • Bachelor’s degree in a related engineering discipline. • Five or more years of systems engineering experience in an aerospace related field. • Excellent written and verbal communication skills, including the ability to clearly explain technical concepts to technical and non technical stakeholders. • Experience with audio and video distribution technologies, cabin management systems, networking systems, and aircraft wiring diagrams. • Familiarity with Python, XML, databases, networking, and error log analysis. • Ability to travel up to 25% of the time to customer sites and industry events, including domestic and international travel. • U.S. Ci tizenship is required. Preferred Qualifications • Experience supporting business jet cabin systems, in flight entertainment, audio and video distribution, or related avionics technologies. • Experience in a customer facing technical support or systems integration role within aerospace or a similarly regulated technical environment. • Experience developing system architecture documentation, qualification documentation, test cases, or automated test scripts. • Experience supporting technical demonstrations, trade shows, customer installations, or fielded system troubleshooting. About Heads Up Technologies At Heads Up Technologies, we’re redefining what’s possible in the air. Since our beginnings in a Dallas hangar in 1985, we’ve grown into a global leader in aviation technology driven by innovation, precision, and a relentless pursuit of better in-flight experiences. From pioneering digital audio and lighting systems to uniting with STG Aerospace and ALTO Aviation under one brand, we continue to lead the way in cabin systems integration for business and commercial aircraft. Join us as we shape the future of aviation where lighting, entertainment, safety, and audio come together to elevate every journey. Our Company We are a team of engineers, innovators, creators, and problem solvers who are passionate about building smarter solutions for the aviation industry. Through the combined strengths of our specialized brands and capabilities, Heads Up Technologies brings together deep technical expertise, modern design thinking, and a collaborative approach to support customers across every stage of the product lifecycle. Our Culture At Heads Up Technologies, our culture is grounded in shared values that guide how we work and grow. Integrity We act with honesty, accountability, and respect in everything we do. Teamwork We collaborate across teams and disciplines to achieve the best outcomes. Excellence We are committed to delivering high-quality work and continuously improving. Expertise We leverage our knowledge and experience to solve complex challenges Our Mission To elevate the aviation experience by delivering intelligent, integrated solutions powered by exceptional people. Why work with us? Joining Heads Up Technologies means being part of a team that is shaping the future of aviation. We offer an environment where employees are empowered to contribute, grow their careers, and make a direct impact on innovative products used across the globe. Whether you are developing technology or supporting business operations, your work here matters. Benefits and Perks At Heads Up Technologies, we are committed to supporting the health, well being, and financial security of our employees and their families. Eligible employees have access to a competitive benefits package designed to support life at work and beyond. Benefits may include: • Medical plan options through Blue Cross Blue Shield (Company Paid) • Dental and vision coverage • Health Savings Account option with company contribution, if eligible • Company paid Basic Life and AD&D insurance • Company paid Long Term Disability coverage • Voluntary Short Term Disability, Accident, and Critical Illness insurance • Employee Assistance and Wellness Support resources • Virtual care access • Benefit Resource Center support • Paid time off and paid holidays Benefit eligibility and coverage are based on employment status, plan documents, and company policy. Official plan documents govern all benefits.