Systems Engineer I

Job description

Systems Engineer I Engineering Los Angeles, CA Costa Mesa, CA About T2 Group T2 Group is a dynamic technology consulting and workforce solutions firm delivering high-impact IT operations, infrastructure support, and endpoint management. We partner with leading organizations nationwide to deliver innovative, high-impact solutions that drive operational efficiency. At T2 Group, we believe in empowering talent, embracing flexibility, and fostering a culture of collaboration, accountability, and growth. Join a team where your expertise makes a difference, and your contributions are valued. T2 is more than a place to work - it's a launchpad to build the career you envision. In this role, you will be dedicated onsite supporting our long-term client. You will serve as the primary on-site technical presence, delivering white-glove support while collaborating with our remote Senior IT team, which manages overall cloud policies and architecture. Position Summary T2 Group is seeking a motivated Systems Engineer to join our Engineering team. This position is ideal for a hands-on IT support engineer dedicated to providing white-glove, customer-focused service to VIP end users. The Systems Engineer provides onsite endpoint management, system deployments, device enrollment via Microsoft Autopilot and Intune, and direct troubleshooting. You will connect in person and via remote support tools and elevate remote admin access to end-user systems to resolve issues directly while relying on the remote Senior IT team for advanced Intune, Purview, Defender, SharePoint, and Exchange administration. Must be able to work onsite full-time at the client site in Costa Mesa, CA, with occasional travel to Los Angeles. Responsibilities Provide white-glove, high-touch Tier 1 technical support for Windows workstations, Microsoft 365 applications, mobile devices, printers, and peripheral equipment onsite. · Enroll, configure, and provision endpoint devices using Microsoft Autopilot and Microsoft Intune. Initiate remote support connections and safely elevate remote administrative privileges on end-user machines to perform hands-on troubleshooting and remediation directly. Assist with administration of Microsoft 365, Entra ID, Intune, Okta, Windows endpoints, and identity/access management. Support user provisioning, onboarding, offboarding, password resets, MFA configuration, group memberships, and access requests within Okta, Entra ID, and M365 services. Troubleshoot endpoint, application, network (Wi-Fi, VPN, local connectivity), authentication, and Microsoft 365 issues using a structured troubleshooting methodology. Assist with workstation deployments, hardware replacements, operating system imaging, software installations, and endpoint configuration. Perform routine system maintenance including patching verification, endpoint compliance monitoring, software deployment, and inventory management. Maintain accurate documentation including technical procedures, support records, knowledge base articles, and asset inventory. Follow established ITIL service management, change management, security, and documentation processes. Escalate complex Purview, Defender, Exchange, or architectural issues appropriately to the Senior IT team while providing detailed troubleshooting documentation. Deliver professional, customer-focused white-glove support while maintaining excellent communication with end users and project stakeholders. Qualifications Required 2–4 years of experience in IT support, desktop engineering, systems administration, or endpoint management. Experience supporting Windows 11 and Microsoft 365. · Hands-on familiarity with Microsoft Intune and Microsoft Autopilot device enrollment and deployment processes. · Demonstrated experience utilizing remote support elevation tools to troubleshoot and remediate endpoints directly. Working knowledge of: Microsoft Entra ID Microsoft Intune Okta Active Directory concepts Microsoft Teams Outlook OneDrive SharePoint Basic understanding of: Identity and Access Management (IAM) Multi-Factor Authentication (MFA) Endpoint security Device compliance TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting Strong troubleshooting and analytical skills. Excellent white-glove customer service and communication skills. Strong organizational skills and attention to detail. Ability to prioritize multiple support requests while following established processes. Preferred CompTIA A+, Network+, or Microsoft Certified: Endpoint Administrator Associate. Prior experience supporting critical infrastructure or VIP enterprise accounts. Success in This Role Successful Systems Engineer I team members: Deliver timely, professional support to end users. Troubleshoot issues methodically and efficiently. Produce clear and accurate documentation. Take ownership of assigned work and follow through to completion. Continuously expand their technical knowledge and engineering skills. Collaborate effectively with senior engineers and cross-functional teams. Demonstrate initiative while knowing when to escalate issues appropriately. Physical Requirements Frequent/continuous sitting with occasional standing and walking throughout client facilities. Frequent use of hands for computer work, hardware setup, cable management, and technical equipment. Occasional lifting and carrying of computers, monitors, and related equipment up to 40 pounds. * This job description is intended to describe the general nature and level of work performed in this position. Duties, responsibilities, and job requirements may change at any time to meet business, client, or project needs. The physical and technical requirements of the role may vary depending on the assigned client engagement or project. T2 Group is committed to providing reasonable accommodation to qualified individuals with disabilities and will engage in the interactive process in accordance with applicable federal, state, and local laws. About T2 Group: T2 Group is a dynamic consulting and workforce solutions firm specializing in healthcare IT, revenue cycle, and patient access. We partner with leading health systems and organizations nationwide to deliver innovative, high-impact solutions that drive operational efficiency and improve patient outcomes. At T2 Group, we believe in empowering talent, embracing flexibility, and fostering a culture of collaboration, accountability, and growth. Join a team where your expertise makes a difference and your contributions are valued.