Systems Engineer II, AI Solutions & IT Operations

Job description

[Woven by Toyota](https://woven.toyota/en) is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society. Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all. ### **About the Role** We are seeking a versatile and self-driven **Systems Engineer** to lead the architecture of our enterprise AI platforms while also supporting our core IT infrastructure. In this unique role, you will act as a full-stack owner for our Moveworks ServiceNow Platform—consulting with internal customers to build cutting-edge Agentic AI solutions—while also rolling up your sleeves to serve as an escalation point for complex L2/L3 IT system operations. You will act as an independent practitioner who thrives on strategic autonomy. Whether you are writing custom Python scripts for a new AI workflow, assessing the broader AI vendor landscape, or troubleshooting a critical server issue, you take a proactive, problem-solving approach. If you are a "doer" who loves blending modern automation with reliable IT operations, we want you on our team. **What You’ll Do (Key Responsibilities)** ### AI Architecture & Solution Delivery - **Full-stack Ownership:** Partner deeply with internal customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Discussions and Planning, Solution Design/Architecture, Building, Tuning, and Prod Launch. - **Custom Solution Design & Strategic Autonomy:** Architect, design, and consult with customers to develop high-impact technical AI solutions. Apply creative freedom in solution design to help internal teams leverage AI in novel ways and shape their Agentic AI roadmap. - **Integration & Implementation:** Integrate the Moveworks ServiceNow Platform with enterprise systems in an innovative, secure, and performant manner to solve complex business challenges. - **Product Partnership & Vendor Landscape:** Work closely with engineering and product teams (including vendor partners like Moveworks) on new rollouts. Synthesize on-the-ground customer feedback to drive product decisions, assess the evolving AI landscape, and help evaluate the best solutions for our tech stack. ### IT Operations & Infrastructure Support - **L2/L3 System Support:** Responsible for the maintenance, configuration, and reliable operation of core IT services, networks, servers, virtualization, and cloud systems. - **Help Desk Escalation:** Serve as the escalation point for the help desk. Interact with support teams to assist in troubleshooting, identify root causes, and provide timely technical support. - **Operational Excellence:** Continuously proactively identify pain points and improve existing IT processes and procedures to achieve operational excellence. ### What You Bring (Qualifications & Experience) - **Experience:** 3-5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer. Including a bachelor degree or higher in computer science, information technology, and/or related field. - **Automation & Integration Expertise:** Hands-on experience designing, building, and launching full-stack workflows and automations. Must be proficient in leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), and generic scripting (e.g., Python, JavaScript, Golang). - **Versatility & Adaptability:** Proven ability to operate across multiple business functions and technical domains, demonstrating adaptability, quick learning, and a broad, deep technical skillset. - **Self-Driven Execution:** You are a fully independent practitioner who owns work with minimal guidance. You can evaluate multiple complex factors, arrive at sound technical decisions, and roll up your sleeves to get the work done. - **Collaboration & Knowledge Sharing:** A strong track record of contributing ideas, architectural designs, and documentation across multiple project teams, not just within your immediate assignments. - Bachelor degree or higher in Information technology, computer science, and/or related field.