Systems Engineer ll

Job description

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients’ success. Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape. At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them. **About the Role** We are seeking a Systems Engineer II to join our Professional Services team. Our Professional Services team provides gold standard project management and execution services to RedHelm's clients. The Systems Engineer II executes on the technical Scope of Work for projects, assists the Project Manager with providing progress updates to the client on a weekly basis, and proactively identifies and reports potential issues with the completion of projects. The ideal candidate understands the value of clear and thorough documentation, communication, and teamwork, is comfortable interfacing with clients via video and audio calls and in-person, and takes every opportunity to learn and grow their skillset along the way. **Role & Responsibilities:** - Participate in project planning and delivery of solutions as outlined in the SoW - Participate in daily SCRUM meetings with pod/Project Manager - Attend meetings with clients as scheduled by the Project Manager to provide status updates, report on potential issues found in discovery and during execution of a project, and propose solutions whenever possible - Answer technical and procedural questions for less experienced team members, teach improved processes, and mentor team members - Assist Technical Account Managers with project reviews during the scoping process - Perform email/communication platform migrations as outlined in the SoW - Perform public and private cloud setup and migrations - Install and/or upgrade Microsoft Operating Systems - Install and/or upgrade network device firmware - Assist with and execute on network switch and server room cable management - Complete physical setup and configuration of servers, SANs, firewalls, switches, and access points - Work closely with vendors to ensure the proper execution of software/hardware implementation - Recognize changes to Scope of Work and alert the Project Manager - Ensure quality standards are met by completing Quality Assurance checks of completed projects **Required Experience** - 5+ years of relevant experience - Proven experience managing and executing technical IT projects **Soft Skill Requirements** - Excellent customer service skills - Excellent verbal and written communication skills - Strong interpersonal skills and a willingness to work with others - Ability to work through a variety of methods including email, Microsoft Teams, telephone, and face-to-face - Strong analytical, evaluative, and problem-solving abilities with the ability to multitask in a fast-paced environment - Ability to learn and willingness to take on more complex tasks - Ability to diligently create and maintain clear and concise documentation - Ability to clearly relay technical data to non-technical individuals - Proven ability to work successfully with limited supervision - Experience with ticketing systems a strong plus **Technical Skill Requirements** - Strong experience working with cloud service platforms, including Azure and Microsoft 365 (tenant management and configuration) - Hands-on experience implementing and troubleshooting Windows Server OS, Active Directory, on-premise Exchange, Group Policy, Microsoft SQL, and DNS issues - Experience with implementation and management of VMware ESXi and vSphere/vCenter; experience with other hypervisor technologies a plus - Strong experience with Cisco Meraki setup, management, and network configuration - Working knowledge of VLANs, firewall configuration, and subnetting - Familiarity with Single Sign-On and MFA implementation; knowledge of OneLogin and DUO a plus **Preferred Qualifications** - Technology-related Bachelor's or Associate's degree, or equivalent IT experience **Additional Information** - Travel to customer sites may be required - Valid driver's license and reliable transportation required - Must be able to successfully pass state and federal background checks **Information Security Commitment** This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job. **Equal Opportunity Employer** RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities. Please Note, RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa. ## Why Join Us This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next. We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person’s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization. We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.