Systems Engineer (Mac Environment)

About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. About the role This is a unique opportunity for a systematic, creative, and experienced individual to make a big impact on Gartner’s client experience as part of Gartner Digital Workplace Solutions. We are looking for a results-driven, self-motivated problem solver who can lead the development of the platform’s search capability. As Systems Engineer, you will guide and mentor others and identify opportunities to innovate and drive value. What you’ll do: Support and troubleshoot a global fleet of corporate and personal iOS, Android and macOS devices Manage all escalated incidents via Service Now and distribute to team Administer Mac/Mobile devices with an MDM/UEM platform (ex: Workspace ONE, Intune) across a global footprint Test, configure and implement iOS, Android, macOS apps, profiles and policies Manage Apple devices with Apple Business Manager (formerly DEP, VPP) Package custom XML/.plists for device configuration on macOS Develop and deploy macOS scripts using various shells/languages (ex: Bash, Zsh, Swift, Powershell, python) Maintain source control of developed scripts in Git/Bitbucket Package macOS software with using tools like pkgbuild, productbuild, PatchMyPC Patch OS updates for Mac/Mobile fleet on regular cadence Evaluate and improve digital experience for associates leveraging DEX tools Leverage UEM/MDM to drive business solutions across business units at Gartner Develop and maintain test plans and architecture diagrams around the Mac/Mobile space Develop and maintain metrics/reports using various tools (PowerBI, Splunk) Commitment to documentation Mitigate security threats/vulnerabilities in collaboration with the Security team for Mac/Mobile Stay abreast of platform/MDM best practices Work with the team to coach Gartner's internal Help Desk via email communications, videos, virtual training sessions, and the creation/maintenance of knowledgebase articles and support documentation Work within ITIL Change Management process to shepherd planned changes Participate with and maintain vendor relationships Evaluate new technologies and hardware related to Mac/mobile space for use in the corporate environment Integrate and maintain MDM/UEM platform with IDPs like Okta, Ping, etc. What you’ll need: 4+ years of experience with macOS, iOS and Android devices in a corporate environment Must have: Development or scripting background strongly preferred Experience using web services such as REST APIs for integration and automation Basic web development skills (HTML, CSS, etc.) a plus Excellent oral and written communication skills. High level of attention to detail and strong organizational skills Excellent problem solving/analytical skills. Must be able to read and understand technical documentation Passionate about Apple and Android technologies with a desire to be engaged with the space as it evolves Functional knowledge of Exchange and O365 environments Working knowledge of networking including TCP/IP, firewall, VPN clients Familiarity with Agile methodology (scrum) and Jira Must be able to multi-task, change direction, set priorities, and meet deadlines Dependable and available to work early or late to meet deadlines when required Must be able to positively contribute to a team environment and collaborate with cross functional teams Must be able to work with minimal supervision Apple Certified Support Professional (ACSP) a plus VMware Certified Professional – Digital Workspace a plus Legacy AirWatch accreditations or other MDM specific certifications (Jamf, etc.) a plus. Who you are: Passionate about open-source technologies, self-learner and curious. Passion for automation and developing infrastructure as code. A team player who can comfortably work with distributed teams across the globe. Attentive to details and well organized. Able to solve complex problems and successfully manage ambiguity and unexpected change. Coachable and embracing of best practices and feedback as a means of continuous improvement Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles. #LI-AJ4 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. 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