Systems Engineer Manager - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions. HOW YOU WILL IMPACT OUR MISSION The Systems Engineering Manager oversees all aspects of service delivery including resource allocation and requirements to ensure our enterprise systems infrastructure is functioning as expected, including enterprise servers, backup solutions, monitoring software and on premises and cloud based needs. The Systems Engineering Manager reports to the Director of Infrastructure. WHAT YOU WILL DO • Hires, trains, leads, develops and coaches staff, monitors and evaluates performance and recommends and implements personnel actions. • Establishes and maintains strong and cohesive relationships with business partners, ensures great customer service and addresses ad-hoc analysis/requests as appropriate. Collaborates with other IT team departments and business partners on related matters and maintains regular communications to discuss processing issues, including system issues, and develops and implements solutions to address said issues. Team is responsible for managing, administering, patching/updating, monitoring and supporting Windows, Linux and Office 365 servers and resolving server disruptions, outages, security violations and attacks on server related devices and services. Works with IT team departments, business partners and vendors to rollout out new systems and technologies. • Oversees all aspects of build out, maintenance, and troubleshooting of our rapidly expanding infrastructures including enterprise servers, backup solutions, monitoring software and on premises and cloud based needs (some current hardware and software skills sets include Nutanix, Microsoft infrastructure management and Veeam management) • Leads and facilitates the analysis, design, programming, and implementation of viable solutions to highly complex business problems and to support evolving technological needs of the organization, including design of server and backup environment supporting development and maintenance of disaster recovery plans • Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy. Develops and implements project plans to support strategic system and server related initiatives. Supports the Director of Infrastructure with special projects and workflow process improvements. • Responsible for the Management and Administration of the Nutanix Servers & Veeam Backup Platforms. • Responsible for defining, creating and maintaining system policies, comprehensive server diagrams and documentation. WHAT WE ARE LOOKING FOR JOB EXPERIENCE • 2 or more years in supervision required. • 5 or more years of experience supporting a complex Microsoft IT infrastructure network, Microsoft Windows Server Environment, Active Directory and Azure Administration required. • Experience with Nutanix, Veeam, Azure, O365 – required EDUCATION AND CERTIFICATIONS • Bachelor's Degree in related field required. • Nutanix, Veeam License required within one year. • Current Microsoft Expert Solutions & Cloud (Azure) required. SKILLS AND KNOWLEDGE • Strong working knowledge of current and emerging IT products, services, processes and methodologies. • Knowledge of computer systems, networking and Infrastructure. • Working knowledge of the implementation of server compute/storage/backup and management of enterprise systems and best practices. • Strong interpersonal and organizational skills, including the ability to work independently and meet deadlines. • Must have effective customer service skills. • Able to prepare reports, make presentations, and conduct trainings to large groups. • Demonstrated ability to work with others effectively in a diverse environment. • Able to communicate effectively, both orally and in writing. • Demonstrated ability to manage multiple tasks with competing deadlines using effective time management skills. SOME OF THE REWARDS YOU WILL ENJOY AS A TEAM MEMBER • Free admission to the San Diego Zoo and the San Diego Zoo Safari Park • Family Passes • Complimentary Tickets • Free Parking at the San Diego Zoo & San Diego Zoo Safari Park • Local and In-House Discounts • Employee Assistance Program • Wellness Program IMPORTANT DETAILS • Location: San Diego, CA • Position Type: Salaried Full-Time Exempt Position • Salary Range: $113,409 - $127,585 About The Salary Ranges The posted salary range represents the full compensation potential for this role over time. Initial hiring offers are typically made within the lower to mid portion of the range and are based on a combination of relevant experience, skills, qualifications, internal equity, and organizational considerations. Placement near the top of the range is generally reserved for individuals who demonstrate sustained performance, growth, and expanded responsibilities in the role over time. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person. If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail . If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately. At San Diego Zoo Wildlife Alliance, we celebrate our differences and foster a culture of belonging. Diversity strengthens our employees, enriches our guests’ experiences, deepens our connection to our community, and supports the wildlife we serve. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you require a reasonable accommodation to complete an application, please email your request to and provide the job title and location to which you are applying. As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time. San Diego Zoo Wildlife Alliance is a drug free workplace.