Systems Engineer, Production

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice . Summary: We are currently seeking a Systems Engineer, Production to join our Platform Team. This role is available to candidates across Canada. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum twice per week on one of our Anchor Days. What your team does: The Systems Engineering team at Clio builds and operates the systems that power all of our cloud-based products and services. We design, automate, and maintain the infrastructure that enables our global teams to deliver reliable, secure, and scalable solutions to thousands of customers every day. Our mission is to make deploying and operating software effortless and safe. We focus on automation, observability, and reliability, ensuring every engineering team at Clio can move faster and with confidence. You’ll be part of a globally distributed team, collaborating closely with engineers in North America and Europe, driving technical excellence across Clio’s production environments. Who you are: You’re an experienced cloud engineer who thrives on building infrastructure that just works - scalable, secure, and self-healing. When you're solving problems, you're just as comfortable writing code as you are digging into cloud architecture. You communicate clearly, enjoy mentoring others, and bring both curiosity and calm to complex challenges. What you’ll work on: Design, build, and maintain the AWS infrastructure supporting Clio’s production environments. Implement and evolve Infrastructure-as-Code using Terraform, ensuring reproducibility and compliance. Collaborate with developers to improve CI/CD pipelines, deployment strategies, and overall developer experience. Enhance observability and reliability, refining alerting, monitoring, and incident response. Collaborate on cloud optimization projects, improving performance, cost efficiency, and security posture. Mentor and guide team members, fostering a culture of technical excellence and continuous learning. Partner with Security, MLOps, and Product Engineering teams to deliver scalable, resilient, and compliant systems. Define agentic patterns to inflect the way we build, deploy, and observe cloud infrastructure. What you may have: Experience designing, deploying, and operating AWS infrastructure and managed services (like RDS, EKS, Lambda) at scale. Expertise with Terraform and infrastructure automation. Strong coding foundation, beyond scripting, with experience in application development or designing and building robust automation frameworks and tooling Experience in container orchestration and cluster management. Experience with CI/CD systems such as Buildkite, GitHub Actions, etc. Experience with relational or non-relational datastores in a production environment. Familiarity with observability platforms (Datadog, Prometheus, Grafana, etc.). Familiarity with Linux systems administration, networking, and troubleshooting. Excellent communication and documentation abilities, with a focus on knowledge sharing and team collaboration. Growth mindset when it comes to process improvement and new technologies, especially AI. Serious bonus points if you have: Experience with Kubernetes (EKS) on AWS in production environments. Expertise with best practices for managing and securing cloud environments at scale. Prior experience leveraging AI to accelerate yourself and your team through generating code and debugging infrastructure issues. Prior experience in platform engineering or developer productivity teams. Prior experience working with software teams building and shipping applications to the cloud. Hands-on experience managing and scaling distributed data stores (e.g., MySQL/Aurora) at scale, including troubleshooting database bottlenecks and implementing robust backup and disaster recovery strategies. This posting is for an existing vacancy. What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary with top-tier health benefits, dental, and vision insurance Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week. Flexible time off policy, with an encouraged 20 days off per year. $2000 annual counseling benefit RRSP matching and RESP contribution Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $116,500 to $137,000 to $157,500 CAD. There are a separate set of salary bands for other regions based on local currency. *Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through official @clio.com email addresses.