Systems Engineering, Senior Specialist

Who We Are: Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments. As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. Who You Will Work With: The vacant Systems Engineering, Senior Specialist role will report to the Leader, Infrastructure Operations. The Systems Engineering, Senior Specialist is responsible for the reliability, resiliency, and security of Interac’s corporate and enterprise systems across hybrid infrastructure (on-premises and cloud). The role supports hands-on engineering to design and operationalization of platforms and services while contributing to technical standards, automation, and governance guardrails. Partnering within Platform Engineering & Operations, Security, Network, and application teams, the Senior Specialist helps improve service quality against defined service levels, supports compliance readiness through audit-ready operations and evidence, and drives continuous improvement through continuous adoption of automation efficiencies, proactive remediation, monitoring, and operational excellence. What You Will Do: Ensure critical systems meet defined service levels for high availability, reliability, and resilience; maintain core operations including monitoring, backup/recovery, capacity management, and DR/BCP readiness. Manage and operate hybrid infrastructure across on-premises and cloud environments, including critical connectivity and security components, to enable secure, scalable platforms. Automate infrastructure provisioning and configuration using Infrastructure as Code and configuration management (e.g., Terraform, Ansible, Azure CLI/PowerShell); provide systems administration for Windows and RHEL, including software currency to support patching and vulnerability management. Monitor system health, performance, and capacity using observability tooling ecosystem; lead troubleshooting of complex incidents/outages, conduct root cause analysis and post-incident reviews, and implement preventative improvements. Coordinate and own security and compliance controls and activities including audit readiness/evidence, vulnerability and risk review, remediation tracking, technical documentation/runbooks, and vendor escalations where required. Provide guidance and mentoring to junior team members, supporting knowledge transfer and consistent execution of operational processes and standards. What You Bring: Bachelor’s degree in Computer Science/IT (or equivalent combination of education and experience). 5+ years of job-related experience in infrastructure engineering/operations across hybrid environments (on-prem and cloud). Eligibility to work for Interac Corp. in Canada in a full-time capacity. Strong background in Azure or AWS cloud solutions, including landing zone controls and network configuration, compute, Kubernetes (K8s) orchestration, databases, storage, access policies and management, and observability. Proven experience with source control and DevOps tooling to manage infrastructure and application code, particularly pipeline/runner development and configuration with GitHub Actions and Jenkins, along with other artifact storage and QE components such as Artifactory and SonarQube. Proven experience with infrastructure automation and configuration tooling, including Terraform, CLI, and Ansible. 5+ years of working knowledge and experience with Linux distributions (RHEL, CentOS, Oracle) and Microsoft Windows Server. 5+ years of experience managing VMware core components, including vCenter and ESX. Experience with Active Directory sites and services, Azure AD Connect, Azure AD, AD Certificate Services, Exchange Server, and MS SQL. Working knowledge of observability tools such as Dynatrace, Splunk, Azure Monitor/Insights, and CloudWatch; experience with AI-driven operational automation is an asset. Demonstrated ability to create and maintain capacity plans and execute actions to ensure services continue to perform optimally; experience supporting high availability, backup/recovery, and DR/BCP practices. The ability to perform well in strict, change-controlled, process-driven environments and agile, flexible environments. Knowledge and experience supporting an ISO27001-governed ISMS practice. Comfortable operating in audit-ready environments (e.g., ISO 27001), including coordinating evidence gathering, maintaining operational documentation, and tracking remediation through to closure. Knowledge of backup technologies such as Dell Data domain and Veeam. Experience with Office 365, Azure Virtual Desktop, Exchange Online, SharePoint Online. Knowledge of Atlassian Tools, Jira, Confluence in particular. Exemplary interpersonal and technical support and client management skills. Curious and logical thinking about solving technology, process, or procedural challenges in a team environment. What We’re Offering: The hiring range for this position is $90,000 - $105,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: Generous vacation and wellness days to help you recharge Comprehensive employer-paid benefits coverage for peace of mind Market-leading employer-funded RRSP program to invest in your future Flexible hybrid work model for better work-life balance Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family Pregnancy and parental leave top-up to support growing families Charitable donation matching with United Way to amplify your impact Why Join Us? At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect: Investing in the Future – Help us unlock digital prosperity for all Canadians. Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible. Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential. Inspiring Community – Work in an ecosystem where we lift each other up and rise together. Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness. Additional Pre-Employment Requirements: To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check. Equal Opportunity Employer Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law. If you require accommodation during any stage of the application or recruitment process, please contact us at . We will work with you to meet your needs. Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.