Systems Engineering Senior Specialist - Endpoint Management-Image Management/Autopilot/MS Intune L2

Req ID: 378434 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Engineering Senior Specialist - Endpoint Management-Image Management/Autopilot/MS Intune L2 to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Description for MAC Support Systems Engineer with experience managing a Mac presence in Enterprise environments. This person will be responsible for maintaining compliance with published and in-house created STIGs, patching and health checks of the Mac environment, assisting senior engineers with maintenance and enhancement of a Managed Mac Environment and interfacing with Tier 2 technicians for escalated support cases. Along with assisting with the management of the Mac environment, the selected candidate will also be responsible for assisting with other engineering tasks in the department. Responsibilities Update, test and maintain compliance with Mac STIGs Manage scripts, application packages and data services for Mac environment Assist with managing patching process for Mac environment Extensive knowledge and certifications in Mac OS X Operating Systems Active Directory management Login script creation and maintenance Virtual desktop management Experience with Mac enterprise management systems such as Jamf, Intune & WS One. JAMF Administrator Support including Server Management and Upgrades. Intune and/or Workspace One Administrator Support for Apple products Experience in JAMF Cloud (NOW/Pro) support and Maintenance. Experience in Intune and/or Workspace One for managing Apple Products. Lead MaaS (Mac as a Service) delivery as the administrator/lead engineer. Creation, Support, Implementation, and distribution of Mac OSX “Thin Image.” Knowledge in Packaging for Mac using BASH Composer, X-Code, Terminal Packaging. Hardware & Platform Independent Images using Mac Technology. JAMF (also Intune and/or Workspace One) Creation, Support & Implementation for Mac Thin Imaging. Replication of Distribution Points/SMB Shares. End to End Project Mac Management following the process starting with documentation (SOW) till the Product Delivery. Running Reports using Custom Queries, Should have advanced understanding of Policy Management and Policy creation. Developed Custom Mac policies as per the client’s requirement. Recommend driver management best practices. Incident Management, Tracking & Solution for any issues related to the Engineered Solution. Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Support. Provide recommendations for automation and modern endpoint management approaches. Sound knowledge in Shell/Bash script to customize payloads in JAMF. Knowledge in Security Hardening of Mac Devices using JAMF (also Intune and/or Workspace One). Knowledge in Patch management for macOS and Applications (Including Third Party) Experience in Zero-Touch Deployment using JAMF (also Intune and/or Workspace One). Experience in Pre-Stage Enrollment using JAMF (also Intune and/or Workspace One). Excellent written and oral communication skills Ability to interface with all levels of management Understands and applies principles, concepts, theories, technologies and standards of professional field. Develops and applies specialized knowledge within own discipline. Deepens knowledge through exposure to new assignments and continuous learning. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization. Assists program or process development and implementation. Coordinates activities and processes. Applies research, information gathering and analytical and interpretation skills to problems of diverse scope. Develops solutions to a variety of problems of moderate complexity. Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. Regularly exercises discretion and independent judgment on business matters. Works under general direction. Qualifications 06-08 years of total experience with 5+ years of relevant experience or equivalent combination of education and work experience. Demonstrates an understanding of current scripting technologies and Mac Environment. Demonstrates advanced knowledge of managing JAMF Suite of applications. Knowledge on managing Mac using Intune/WS One will have added advantage. In-depth knowledge of configuration management principles and best practices. Ability to identify, define, manage and control configuration. Document History The table below is used to track the actions taken upon this artifact and provide a history of when the action was taken, whom by and the action itself (update, review, approval or publication). Date Action Name Version 02/07/2025 Added experience and specific expertise points. Pallab Saha 1.1 07/07/2015 Initial Document Created Arvind Gaba 1.00 "ROLE OVERVIEW We are seeking a Senior SCCM/Intune Engineer to join NTT DATA's India EPM Delivery Centre. This senior individual contributor role requires deep technical expertise in designing and operating enterprise endpoint management platforms for NTT DATA's global clients. The engineer will drive complex migrations, lead technical workstreams, mentor junior engineers, and serve as an SME across SCCM, Intune, and co-management scenarios. This role is a key technical anchor for the India EPM team, supporting accounts across US, UK, Australia, and APAC geographies. KEY RESPONSIBILITIES Platform Architecture & Design • Design and implement SCCM/ConfigMgr hierarchy including site server topology, DP placement, and boundary configuration for enterprise global environments. • Architect Microsoft Intune tenant configuration including enrollment profiles, policy sets, compliance frameworks, and Conditional Access design. • Lead SCCM-to-Intune co-management configuration and workload transition planning for client migration engagements. • Design Windows Autopilot deployment profiles for Zero Touch Provisioning (ZTP) at scale. • Define EPM platform standards, configuration baselines, and governance frameworks for NTT DATA client accounts. Advanced Patch Management • Architect and manage enterprise patch management programs using SCCM ADRs, Intune WUfB, and Expedite policies. • Define patching governance including SLAs, exception processes, emergency patching procedures, and compliance reporting. • Lead vulnerability remediation integration with Qualys/Tenable — mapping CVEs to patch deployment cycles. • Manage third-party patch management using SCCM or integrated tools for non-Microsoft software. • Present patch compliance posture and risk metrics to client stakeholders and delivery management. • Develop and maintain patching runbooks, escalation procedures, and operational documentation. OS Deployment & Modern Provisioning • Lead enterprise Windows 10/11 migration and in-place upgrade projects end-to-end for global client accounts. • Design and manage complex OSD task sequences with MDT integration, driver management, and post-deployment automation. • Architect Windows Autopilot + Intune provisioning workflows for large-scale device refresh programs. • Define image standards, golden image build processes, and version management policies. • Troubleshoot and resolve complex OSD failures across diverse hardware platforms and global network conditions. Automation & Scripting • Develop advanced PowerShell automation for SCCM operations — collection queries, deployment automation, health monitoring, and reporting. • Build Intune Graph API integrations for bulk device operations, policy reporting, and automated compliance workflows. • Author and maintain WQL/SQL queries for SCCM inventory analysis, compliance dashboards, and operational reporting. • Develop reusable automation frameworks and contribute to the NTT DATA EPM India practice tooling library. Leadership & Governance • Serve as technical lead and L3 escalation point for complex endpoint incidents across assigned client accounts. • Mentor Grade 6–8 engineers, conduct technical knowledge transfer sessions, and contribute to team capability development. • Participate in client governance reviews, delivery calls, and technical steering discussions from India delivery centre. • Contribute to SOW definition, effort estimation, and technical proposal development for EPM engagements. • Drive continuous improvement initiatives and platform health improvement programs for managed accounts. REQUIRED SKILLS • Microsoft SCCM/ConfigMgr — site hierarchy, OSD, patch management, applications, reporting (expert) • Microsoft Intune — full MDM/MAM lifecycle, compliance, Autopilot, WUfB, co-management (expert) • Windows 10/11 image management — task sequences, WinPE, MDT, driver management, Autopilot ZTP • Azure AD / Entra ID — conditional access, device trust, MFA, and identity-driven EPM • PowerShell advanced scripting — automation, Graph API integration, SCCM SDK operations • SQL Server and WQL — SCCM database queries, reporting, and compliance analytics • Vulnerability management integration — Qualys, Tenable, or equivalent • Strong English communication — client-facing delivery governance, documentation, and escalation management PREFERRED QUALIFICATIONS • Microsoft Certified: Endpoint Administrator (MD-102) — required or equivalent enterprise experience • Microsoft Certified: Azure Administrator Associate or Security-related certifications • Experience with Microsoft Endpoint Analytics and Intune Advanced Analytics • Prior delivery experience supporting global enterprise accounts from India (10,000+ endpoints) MINIMUM EDUCATION Bachelor's degree (B.E./B.Tech/MCA/B.Sc. CS or IT) from a recognised Indian university. Relevant Microsoft certifications and equivalent senior-level enterprise experience will be considered." About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. 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