Systems Integration Advisor

Req ID: 389103 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Advisor to join our team in Frisco, Texas (US-TX), United States (US). Location US/ remote Experience 5-10 years of IT Application Support experience 2+ years supporting healthcare communication, clinical workflow, nurse call, patient engagement, or hospital integration platforms. Job Summary We are seeking an experienced Connexall Application Support Engineer to provide L2/L3 support for the Connexall Clinical Communication and Workflow Platform. The resource will be responsible for monitoring, troubleshooting, maintaining, and optimizing clinical communication workflows that connect nurse call systems, patient monitoring devices, EMR/EHR systems, mobile communication devices, and other healthcare technologies. The ideal candidate will have healthcare IT experience, strong troubleshooting skills, and expertise in healthcare integrations and clinical workflow systems. Key Responsibilities Application Support & Operations Provide L2/L3 production support for the Connexall platform. Monitor application availability, alerts, queues, and workflow processing. Investigate and resolve incidents within established SLAs. Perform root cause analysis and implement preventive actions. Support platform upgrades, patches, and release activities. Participate in on-call support rotations as required. Clinical Workflow Support Support and maintain clinical communication workflows. Troubleshoot nursing communication and alert escalation issues. Support alarm routing, staff assignment, and notification workflows. Ensure reliable delivery of critical clinical alerts and messages. Integration Support Support integrations between Connexall and: Nurse Call Systems Vocera Voalte Cisco communication systems Epic Patient Monitoring Systems Mobile devices Paging systems Contact center platforms Responsibilities include: Interface monitoring Integration troubleshooting Data validation Message delivery support Workflow testing System Administration Manage system configurations and user profiles. Support role-based security and access management. Configure clinical units, devices, escalation groups, and workflows. Monitor system capacity and performance. Incident & Problem Management Handle Sev1, Sev2, and Sev3 incidents. Perform detailed log analysis. Develop knowledge-base articles and troubleshooting documentation. Coordinate with vendors and hospital operations teams during critical incidents. Required Technical Skills Platform Skills 5 + Years of Experience supporting Connexall or similar clinical communication platforms. 5 + Years of Understanding of healthcare communication workflows. 5 + Years of Experience with nurse call and alarm management systems. Healthcare Integration Skills HL7 FHIR (preferred) Interface Engines APIs and Web Services Clinical Messaging Platforms Database Skills SQL Query Writing Performance Troubleshooting Data Validation Reporting Support Preferred Healthcare Experience Experience supporting: Connexall Vocera Voalte Epic Patient Monitoring Platforms Education Bachelor's Degree in Information Technology, Engineering, Healthcare Informatics, or related field. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. 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