Systems Support Engineer I

Job description

With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it. Job Overview The System Support Engineer – Level 1 provides frontline technical support for Talis Clinical’s software and hardware solutions. This role focuses on learning core systems, responding to customer issues during business hours, executing defined troubleshooting workflows, and developing foundational skills in medical device integration, QA testing, and database operations. Level 1 engineers work under close guidance and are expected to follow documented procedures while building the knowledge required to progress to more independent support responsibilities. Job Responsibilities and Essential Duties Customer Support: Provides technical support related to Talis Clinical's software and hardware solutions in a professional and courteous manner; effectively communicate with Clinicians and Clinical Engineering to facilitate resolutions of their needs. Takes Customer calls during the day with support Participates in weekend rotation and on-call schedule Assists with device troubleshooting using established workflows Performs basic SQL and database tasks under guidance. Documentation: Documents software defects, system enhancement requests and client issues using CRM and Azure DevOps; Communicates information and any necessary investigative work to engineering team. On-Site Installation/Go-Live Support: Travels to customer sites to assist with device installation, testing, validation, and system support during implementation phase; Support clinical staff during go-live phase. Testing and QA : Executes test cases and log bugs in Azure DevOps as part of training and skill development Supports device QA testing to validate reliability, usability, and performance Other duties as assigned Minimum Requirements Bachelor’s degree with internship, co-op, project, or work experience in Engineering, Computer Science or Healthcare. Associate degree and/or Technical Certifications with 1-3 years of relevant experience 0–2 years of technical support, healthcare IT, or clinical systems experience Demonstrated history of leading technical issues to resolution Demonstrated s trong computer, application, and network troubleshooting skills Required Knowledge, Skills and Abilities Critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Learning agility to understand and apply written sentences and paragraphs in work related documents. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one Knowledge of operating room medical devices, procedures, and workflow desired Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Strong communication and interpersonal skills Effective communication across technical and clinical audiences Consistent professionalism when supporting clinicians Strong communication and documentation skills Sound judgment in when and how to escalate issues Supervision/Management Of Others: N/A Internal and External Contacts/Relationships DS Internal Staff, DS Customers and Clinicians Environmental/Safety/Physical Work Conditions Ensures environmental consciousness and safe practices are exhibited in decisions Use of computer and telephone equipment and other related office accessories/devices to complete assignments May work extended hours during peak business cycles and weekend rotations Limited lifting up to 15 LBS Talis Clinical LLC 4125 Highlander Parkway, Suite 110 Richfield, OH 44286 This role is eligible for participation in our Excellence Incentive Plan (EIP), an annual incentive program that rewards performance against financial and operational goals. The salary range for this position is between $63,000-$69,400 per year depending on experience, with EIP. #LI-JF1 About us With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries. Benefits at Getinge: At Getinge, we offer a comprehensive benefits package, which includes: Health, Dental, and Vision insurance benefits 401k plan with company match Paid Time Off Wellness initiative & Health Assistance Resources Life Insurance Short and Long Term Disability Benefits Health and Dependent Care Flexible Spending Accounts Commuter Benefits Parental and Caregiver Leave Tuition Reimbursement Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.