Talent Acquisition Specialist

Job description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. Customers Bank 5 Core Values are: Entrepreneurial Mindset Customer Success Personal Integrity On the Job Excellence Teamwork It is a culture that values transparency, healthy debate, and peer accountability. Success within the People Experience Team (PXT) requires comfort operating in an environment where standards are high, feedback is direct, and ownership is expected. What you’ll do: The Talent Acquisition Specialist is a high-performing individual contributor responsible for delivering enterprise-wide full life cycle recruitment in a highly regulated, dynamic, entrepreneurial, fast paced environment. Success in this role requires: Ownership of hiring outcomes within assigned portfolios Strong collaboration with hiring managers and PXT partners Proactive sourcing and pipeline development Data-informed decision-making A team-first mindset and willingness to continuously improve What you’ll do: The Talent Acquisition Specialist is a high-performing individual contributor responsible for delivering enterprise-wide full life cycle recruitment in a highly regulated, dynamic, entrepreneurial, fast paced environment. Success in this role requires: Ownership of hiring outcomes within assigned portfolios Strong collaboration with hiring managers and PXT partners Proactive sourcing and pipeline development Data-informed decision-making A team-first mindset and willingness to continuously improve This is a high-impact, strategic individual contributor role. You will own hiring outcomes across critical business areas while also helping shape talent acquisition strategy, workforce planning, and recruiting infrastructure. You are not just filling roles, you are actively contributing to the PXT and influencing the business. What You’ll Do Talent Ownership & Execution Own full lifecycle recruiting for complex, high-impact roles Deliver high-quality hires in competitive, niche talent markets Build deep pipelines for recurring and business-critical roles Talent Strategy & Workforce Planning Partner with leadership to translate business goals into hiring strategies and plans Identify talent gaps and build forward-looking pipeline strategies Contribute to resource planning, hiring forecasts, and related process frameworks Market Intelligence & Influence Advise leaders on talent availability, compensation, and competitive dynamics Push back when needed to drive better hiring decisions, not just faster ones Data & Performance Own and evolve recruiting metrics (quality of hire, time-to-fill, pipeline health, source effectiveness) Use data to identify bottlenecks and continuously improve outcomes Build dashboards and insights to inform executive decision-making Technology & AI Enablement Research, evaluate and recommend AI-enabled recruiting tools and workflows Leverage AI and data to improve sourcing precision, speed, and candidate quality Establish best practices for ethical, compliant, and effective AI usage in hiring What do you need? 8+ years of full lifecycle recruiting experience in high-growth, complex environments Proven success hiring technical and specialized talent, at all levels Advanced sourcing and talent mapping capabilities Data-driven mindset with ability to turn insights into action Experience influencing stakeholders, at all levels, and driving alignment Experience with modern ATS platforms (Workday preferred) Who You Are Owner – you take responsibility for outcomes, not activity Low ego, high impact – you influence through credibility, not title Builder – you create structure where none exists Resilient – you navigate ambiguity and push through obstacles Direct – you give and receive feedback in a high-performance culture Technology Skills Experience with Workday Recruiting or similar applicant tracking systems. Proficient/Advanced skills in Microsoft Office (Word, Excel, PowerPoint). Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.