Talent Connect - Sr. Specialist, Customer Success

Job Title: Talent Connect - Sr. Specialist, Customer Success Job Description You Have: 4-5 years of experience working in a customer service preferred Demonstrated ability to effectively communicate with customers in a fast-paced environment, with proven success Depth of prior experience with high volume calling Demonstrated aptitude to learn new technology is required, with proven success Excellent knowledge of Microsoft Office programs Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes, while using independent judgement when deviation from standard needed Advanced communication skills (verbal, written) Experience working with or similar CRM required Demonstrated ability to multi-task, prioritize, and manage time effectively You Will Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment, using independent judgement Develop an advanced level of product knowledge to speak intelligently to customers and successfully address specific objections Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer” Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Ensure high level of professionalism during all interactions with customers and prospects Collaborate with cross functional teams and management to drive a superior customer experience Ability to provide consultative support May potentially attend vendor and/or external events, as needed May provide mentoring and guidance to more junior Customer Success staff Other duties, as assigned and necessary Our Benefits/Perks: Health Insurance with Dental Coverage for Employees Paid Time off Bereavement Leave Life Insurance Group Personal Accident Program Employee Assistance Program Rewards and recognition programs Wellness Incentive Program Learning and Development Programs Virtual First Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents