Talent Operations Manager

Job description

**The Company** At Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education in data science, UI/UX design, machine learning, and coding. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a vast community throughout their time with us, engaging with fellow students, industry-expert mentors, student advisors, and career coaches, the goal of which is to successfully transition students into their dream job. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year and a near-perfect placement rate for our program graduates. ***This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL*** **Type:** Full time ## **About Springboard** Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes. ## **Role Overview** The **Talent Operations Manager** owns the **end-to-end operations and quality management** of all course talent — including mentors and live instructors — across Tech, Allied Health, and AI programs. This role ensures we have the **right talent, onboarded effectively, performing consistently, and deployed reliably** as programs scale. The Talent Operations Manager serves as the central owner of talent execution and quality. Through strong management of a small team and partnering closely with program leadership and support operations functions, this role is highly cross-functional and vital to Springboard’s core values. ### **Core Responsibilities** **Talent Lifecycle Ownership** - Design strategy for onboarding, training, and readiness processes for mentors and live instructors - Ensure consistent performance management, QA, and remediation standards across programs - Create systems to identify performance risks and lead improvement plans **Capacity & Coverage Planning** - Own talent capacity planning to support cohort launches and ongoing delivery across all programs - Anticipate coverage gaps and mitigate risk before escalation **Recruiting** - Drive sourcing strategy, execution, and hiring workflows for new course talent roles - Define hiring readiness, role expectations, and onboarding handoff - Maintain a high and consistent hiring bar across talent types **Team Management & Operational Excellence** - Build and maintain scalable talent ops processes and documentation for the team - Manage internal team to route tickets, execute payments, and improve response times - Lean on data and dashboards to monitor talent performance, coverage, and risk - Design and implement a community across contracted course talent roles **Cross-Functional Collaboration** - Effectively communicate strategic risks and opportunities to Program Leadership with clear recommendations and tradeoffs - Catalyze tight feedback loops for iteration on programs, ensuring high-quality delivery of outcomes - Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies ## **Ideal Background** - 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field. - Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction. - Experience sourcing and hiring talent (contracted or full-time) - Strong written and verbal communication skills - Comfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience) - Enjoys building systems and using data to inform and drive decisions - Bonus: experience working in B2B and or allied health fields ## **What does Success Look Like?** In the first 90 days, you can expect: - Build relationships with Program Operations Leadership, Program Success, Career Services, and other course talent stakeholders - Develop a clear understanding of Springboard’s mentor, instructor, and course talent communities across all programs (Tech, Allied Health, AI) - Assess current talent operations processes, identify operational risk/bottlenecks, and establish priorities for improvement - Assume management responsibilities for the Talent Operations team, with a focus on ensuring clarity around ownership, workflows, and team expectations Within 6 months: - Own forecasting and capacity planning processes to ensure all programs are appropriately staffed with a specific focus on proactive planning for coverage risks - Maintain a strong hiring pipeline and set up consistent hiring practices for all roles (mentors, instructors, coaches, etc) - Set up scaled systems for talent management, performance management, coaching/feedback, and remediation. Within 12 months: - Develop and manage a high-performing and engaged community of Course Talent staff - Set up data-driven reporting and decision-making processes that allow for clear visibility into talent performance, capacity planning, and risk mitigation. - Serve as a trusted cross-functional partner who proactively identifies challenges, proposes solutions, and influences program strategy. - Ensure Springboard can confidently scale programs with the right talent, in the right roles, at the right time. **Salary Range: $80K - $110K** ***This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL*** *We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.* **California Privacy Rights Notice for Job Applicants** Under the California Consumer Privacy Act (“CCPA”), Springboard is required to inform California residents who are job applicants about the categories of personal information we collect about you and the purposes for which we will use this information. This [notice](https://www.springboard.com/archeio/download/841f959e9c964e93a87abe993316cc1f/) contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.