Talent Solutions Specialist

Job description

About the Role The Talent Solutions Specialist (TSS) is responsible for leveraging our In-Office Bench to close deals. You will move recruitment from the "back-end" to the "front-line," joining sales demos to provide instant talent validation, showcasing our managed office environment, and ensuring that every $200 deposit is backed by a "ready-to-work" human match. Key Responsibilities Live Sales Call Participation: Join AE demos on-demand to act as the "Technical Talent Expert." You will answer "Who do you have?" by introducing specific Bench VAs sitting in the officeThe "Visual Proof": Physically walk to a VA’s desk or pull them onto your camera during a live Zoom to demonstrate our Managed Office quality and securityReal-Time Vetting: Verify client requirements (tech skills, shift times, language) during the demo to ensure the AE sells a "hirable" roleIdle Bench Talent Management: Maintain a "Live Talent List" of VAs in the office. Ensure every Bench VA is camera-ready and has a 60-second video intro for AEs to screen-share.Momentum Locking: Hard-schedule "Chemistry Checks" between the prospect and a Bench VA before the sales call ends.Feasibility Guardrail: Provide real-time feedback on whether a prospect’s requirements are realistic for our current bench or if a custom search is required. Key Activities 1. Participating in Sales Activities & DemosLive Pull-ins: Act as the "On-Call" expert during sales demos. When an AE pings, you join the Zoom/Meet to discuss specific talent availability and demonstrate our office-managed qualityBench Showcasing: Physically introduce Bench VAs to prospects during live calls to build immediate trust and "Chemistry Checks."Feasibility Guardrail: Provide real-time feedback on whether a prospect’s requirements are realistic for our current bench or if a custom search is required2. Bench VA Talent ManagementDaily Bench Report: Own and distribute the "Daily Hot Sheet" to the Sales team, highlighting the top 5 "Ready-to-Deploy" VAs currently in the officeDigital Gallery Management: Ensure every VA on the bench has a high-quality resume/CV and a 60-second video introduction for AEs to use as sales collateralBench Engagement: Keep Bench VAs "Camera-Ready" and briefed on active sales leads so they can jump into a call with 60 seconds' notice3. High-Velocity MatchingThe "Zero-Day" Match: Aim to match a client with a Bench VA before they leave the sales callHand-off Accuracy: Translate the "vibe" and nuances of a sales call into a perfect internal brief for the Solutions Expert and the assigned VAScarcity Management: Communicate talent "sell-out" risks to AEs to help drive urgency and close deposits faster. What Success Looks Like Deposit-to-Match Speed: Reducing the time between a $200 payment and the first "Meet the VA" call to under 24 hoursSales Conversion Rate: Increasing the AE close rate by providing "Live Proof" of talent.JRF Accuracy: 0% "Wrong Hire" complaints in the first 30 days of an account. Requirements 2+ Years in Recruitment or Talent Acquisition: Specifically in high-volume or VA/BPO environmentsSales Instincts: You must be comfortable "selling" a person’s skills and our company’s managed office modelProfessional Presence: Since you are a "face" of the company on Zoom calls, you must be articulate, high-energy, and professionalTechnical Literacy: Ability to quickly understand client "Tech Stacks" (CRMs, PM tools, AI) to match them with the right VA skill setsOn-Site Presence: Must be physically in the office to interact with the Bench VAs and show the facility to prospects About the RoleThe Talent Solutions Specialist (TSS) is responsible for leveraging our In-Office Bench to close deals. You will move recruitment from the "back-end" to the "front-line," joining sales demos to provide instant talent validation, showcasing our managed office environment, and ensuring that every $200 deposit is backed by a "ready-to-work" human match.