Talent Strategy Specialist - 11822

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. **Why join Coupa?** - **Pioneering Technology:** At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. - **Collaborative Culture:** We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. - **Global Impact:** Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on [Life at Coupa](https://insde.co/uzoy) blog and hear from our employees about their experiences working at Coupa. **The Impact of a Talent Strategy Specialist at Coupa:** The Talent Strategy Specialist is a pivotal role within the organization’s Talent Strategy team, dedicated to enhancing employee development and experiences. This role combines an acumen for technical and logistical consulting with hands-on program administration, working across HR to deploy and manage data-driven learning solutions and engaging employee experience initiatives. The Talent Strategy Specialist promotes alignment with organizational goals and core values, fostering a culture of belonging and continuous learning and development. ### What You’ll Do **Communications and Stakeholder Engagement** - Support all areas of Talent Strategy including Learning Consultants, Career Experience, Talent Development, and Organizational Effectiveness to guide effective content structure and communications deployment strategies. - Assist in the creation of communication materials (e.g., Source page creation, creation of function-specific messages linking to appropriate content using material from other teams, appropriate HR Slack channels). - Maintain communications calendars and coordinate communications in partnership with the Talent Strategy COE, other HR COEs, HRBPs, and Comms teams. - Utilize designated templates and standardized communication formats to ensure consistency and alignment across TS communications. - Organize and maintain Talent Strategy resources and communication materials, linking them to relevant documentation and tools. - Utilize AI prompt engineering (e.g, Gemini Enterprise, Claude, ChatGPT) for communications, presentation building, analysis, and processing unstructured data. **Program Support and Coordination** - Provide operational lift for select Talent Strategy solutions as required. - Coordinate logistics for TS programs and events (onsite and virtual), partnering with IT and Workplace Experience teams. - Manage tools and resources for facilitators, ensuring smooth execution of events. - Utilize and review playbooks and processes to ensure consistent program execution. - Serve as the point of contact for Talent Strategy program inquiries, including monitoring EDGE inbox, event related questions, and maintenance of posted learning resources. - Drive alignment across onboarding, acculturation, and employee development and experience programs to ensure seamless execution and hand-offs. - Facilitate progress tracking and timely status updates for projects and roadmaps across Talent Strategy and HR COEs as requested. - EDGE Support and Administration - Serve as the primary point of contact for all global learning programs within the EDGE Learning Management System (LMS). - Provide LMS support, including reporting, system communications, and profile management. - Collaborate with internal teams on the structure and deployment of HR-led learning initiatives. **Learning Impact Alignment** - Partner with Talent Strategy clients to develop measurable learning objectives and define key performance indicators (KPIs) aligned with business priorities. - During the learning program design phase, drive teams to identify and clarify organizational needs: - Payoff Needs: The economic opportunities or problems the learning solution addresses. - Business Needs: Key metrics such as productivity, quality, and customer satisfaction. - Performance Needs: Behaviors or processes that must change to achieve business goals. - Learning Needs: Knowledge and skills required to enable these changes. - Preference Needs: Delivery methods for effective knowledge transfer and application. - Conduct quarterly check-ins and refine strategies using performance data. Continuous Improvement and Innovation - Promptly measure and report program effectiveness using assessments, surveys, and feedback mechanisms after each program session or cohort. - Proactively identify and recommend process improvements across TS to enhance operational efficiency. - Stay updated on relevant trends and technologies, integrating innovative approaches into program recommendations. - Use data to continuously improve the deployment of TS initiatives, maximizing measurable business impact. **Metrics and Reporting** - Develop and track program metrics, to include efficiency, effectiveness, and outcomes (e.g., cost per participant, participant satisfaction, business impact). - Deliver monthly reports summarizing program results, forecasts, and comparisons against targets. - Partner with Sr. Data Insights & Analytics Manager to coordinate accurate data collection and analysis for reporting. - Utilize skilled AI prompt engineering in tools (e.g, Gemini Enterprise, Claude, ChatGPT) for analysis and processing unstructured data program data. ### What You Will Bring to Coupa - Bachelor’s degree in Business Administration, Education, or a related field. - 2+ years of experience in operations, event planning, or learning program management. - Self-starter with strong organizational and attention-to-detail skills. - Ability to manage multiple projects simultaneously in a dynamic environment. - Strong customer service orientation and ability to adapt under pressure. - Technical proficiency with tools like Microsoft Excel, Asana, and Zoom. - Expertise in data-driven decision-making and using analytics to guide strategy. - Budget and project management experience. - Knowledge of learning trends, technologies, and best practices.