[Tan Phu,HCM] Hardline Customer Service Executive / Chuyên viên Chăm sóc Khách hàng

Job description

Tóm tắt công việc (Overview of duties) – nêu tổng quát chung về công việc (general overview of the job) A Customer Service Administrator supports the customer service team by handling administrative tasks, coordinating communication, and ensuring smooth daily operations. This role combines customer interaction with office and data management duties. Trách nhiệm chính (Main Responsibilities) – nêu chi tiết từng mục công việc (details of the job) Review test application & prepare quotation for client/ Xem xét áp dụng thí nghiệm & chuẩn bị báo giá cho khách hàng. Establish and maintain good relationship with customers. / Thiết lập và duy trì mối quan hệ tốt với khách hàng. Deal with complaints regarding the customer feedback. / Giải quyết các khiếu nại liên quan đến phản hồi của khách hàng. Monitor testing job and progress/ Giám sát công việc kiểm thử và tiến độ. Update client’s requirements. / Cập nhật yêu cầu của khách hàng. Cooperate with sales & finalization staffs for job proceeding. / Phối hợp với nhân viên kinh doanh & quyết toán để triển khai công việc. Follow up on outstanding payments. / Theo dõi công nợ Kinh nghiệm (Experiences) : Fresh graduate or 6-month experience in Customer Service or Testing is an advantage/ Mới tốt nghiệp hoặc có 6 tháng kinh nghiệm trong Dịch vụ khách hàng hoặc Kiểm Nghiệm là một lợi thế Trình độ học vấn, chuyên ngành (Education Background, Major) : Graduated from University or College from Textile major or Chemistry back ground is better / Tốt nghiệp Đại học, Cao đẳng chuyên ngành Dệt hoặc Hóa trở lên Trình độ ngoại ngữ (Foreign Languages Skills) : English: Reading Document, Writing and Speaking – Basic level. / Tiếng Anh: Đọc hiểu tài liệu, viết và Nói – Cơ bản. Khác (Others) : Work independent, team work and Microsoft office skill / Làm việc độc lộc, làm việc nhóm và kỹ năng vi tính văn phòng Good communication is in advantage/ Giao tiếp tốt là một lợi thế. Full salary during probation Social insurance from the starting day of working with full salary Advanced healthcare package for self and family member 13th month salary Performance bonus: subject to performance 14-16 leaves per year Added birthday leave Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With over 65,000 staff across a network of independent companies in 60 countries and operating over 950 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff. Comprehensive services and unmatched expertise Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods. A commitment to top quality The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world. Permanent innovation and support by the market leader Few testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices.