Team Lead, Client Service Delivery - EviCore

Job description

Accountabilities: Lead and execute complex, cross-functional operational initiatives from intake through completion, ensuring timely delivery and measurable outcomes. Apply strong project management practices, including scope definition, sequencing, dependency tracking, and risk mitigation. Develop, document, and maintain SOPs, workflows, intake processes, and escalation paths to standardize service delivery execution. Translate ambiguous or informal processes into clear, scalable, and repeatable operational frameworks. Partner with Operations, Claims, IT, Clinical, DocGen, and COE teams to drive process improvements and operational enhancements. Manage and track enhancement requests using governance tools such as Smartsheet and ServiceNow. Support leadership by preparing reports, summaries, and insights to inform decision-making and strategic priorities. Leverage Microsoft Office tools and AI-enabled solutions to improve productivity, documentation, and execution efficiency. Requirements: Bachelor’s degree required. 5–7 years of experience in healthcare operations, service delivery, client services, or related corporate environments. Strong project management skills with experience leading cross-functional initiatives without direct authority. Proven ability to develop SOPs, workflows, and structured operational documentation. Experience working in complex, matrixed healthcare or enterprise environments. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). Familiarity with workflow and tracking tools such as Smartsheet and ServiceNow. Strong problem-solving skills with the ability to create structure in ambiguous environments. Excellent communication and stakeholder management skills. Interest in leveraging AI-enabled tools to enhance operational efficiency and outcomes. Benefits: Annual salary range: $66,100 – $110,100 USD, depending on experience and location. Eligibility for annual bonus program. Comprehensive healthcare coverage including medical, dental, and vision plans from day one. Mental health and well-being support programs. 401(k) retirement savings plan with company contributions. Paid time off (minimum 18 days annually) plus paid holidays. Life insurance and additional employee protection benefits. Tuition reimbursement and learning development support. Flexible remote work arrangements depending on role requirements. Opportunity to work on high-impact healthcare operations improving client service delivery at scale. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Team Lead, Client Service Delivery - EviCore in the United States. This role is a key operational leadership position focused on strengthening service delivery performance across complex healthcare operations.You will act as a driving force behind cross-functional initiatives that improve consistency, efficiency, and quality in client service execution.Working closely with senior CSDM leadership, you will translate strategic priorities into structured, actionable workstreams.The position requires strong project management discipline to bring clarity to ambiguous processes and ensure end-to-end execution.You will collaborate across Operations, IT, Clinical, and other enterprise teams to optimize workflows and resolve operational gaps.This role offers high visibility and direct impact on client experience and operational outcomes across a large healthcare organization.It is well-suited for a structured, detail-oriented leader who thrives in complex, fast-moving environments.