Team Lead, Delinquent Customers

We’re looking for a Team Lead to manage our delinquent customer operations and improve debt recovery performance.This is not a customer-facing collections role. Your focus will be on managing the team, workflows, systems and KPIs behind the collections process.Responsibilities· Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met.· Own and improve collections KPIs and recovery performance.· Manage collections workflows in our CRM and ERP, including statuses, triggers, automated sequences and task routing.· Regularly review overdue accounts and prioritize recovery efforts.· Identify process gaps and propose improvements to our collections system and workflows.· Work with Operations, Customer Support and Development teams to implement improvements.· Coordinate escalations to third-party agencies or law enforcement when needed.· Report results, risks and improvement initiatives to senior management.Requirements· 3+ years of experience in operations, customer support, collections or a related field.· 2+ years of team management or supervisory experience.· Experience in collections, debt recovery, or working with delinquent customers is a strong advantage.· Strong ownership and ability to manage performance through KPIs.· Comfortable working with CRM/ERP systems and operational processes.· Fluent English (C1+). Russian is a plus.· Availability during US Eastern Time business hours.BenefitsWhat We Offer· Opportunity to join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.· Direct work with the company’s founders and significant ownership over an important business function.· Opportunity to learn AI tools, automation and vibe coding — previous experience is not required.· Company-funded courses in vibe coding, AI tools, automation and other relevant technical skills.· Fully remote, full-time role (40 hours/week).· Base salary $3000 + performance bonus.

We’re looking for a Team Lead to manage our delinquent customer operations and improve debt recovery performance.

This is not a customer-facing collections role. Your focus will be on managing the team, workflows, systems and KPIs behind the collections process.

Responsibilities

· Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met.

· Own and improve collections KPIs and recovery performance.

· Manage collections workflows in our CRM and ERP, including statuses, triggers, automated sequences and task routing.

· Regularly review overdue accounts and prioritize recovery efforts.

· Identify process gaps and propose improvements to our collections system and workflows.

· Work with Operations, Customer Support and Development teams to implement improvements.

· Coordinate escalations to third-party agencies or law enforcement when needed.

· Report results, risks and improvement initiatives to senior management.

Requirements

· 3+ years of experience in operations, customer support, collections or a related field.

· 2+ years of team management or supervisory experience.

· Experience in collections, debt recovery, or working with delinquent customers is a strong advantage.

· Strong ownership and ability to manage performance through KPIs.

· Comfortable working with CRM/ERP systems and operational processes.

· Fluent English (C1+). Russian is a plus.

· Availability during US Eastern Time business hours.

Benefits

What We Offer

· Opportunity to join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.

· Direct work with the company’s founders and significant ownership over an important business function.

· Opportunity to learn AI tools, automation and vibe coding — previous experience is not required.

· Company-funded courses in vibe coding, AI tools, automation and other relevant technical skills.

· Fully remote, full-time role (40 hours/week).

· Base salary $3000 + performance bonus.

Whizz is a long-range e-bikes subscription-based service intended to offer monthly rental and maintenance of last-mile vehicles with the key focus on delivery drivers and delivery businesses.We strive to help delivery drivers and businesses achieve higher earnings by providing them with more than simply a vehicle for the best value.

Whizz is a long-range e-bikes subscription-based service intended to offer monthly rental and maintenance of last-mile vehicles with the key focus on delivery drivers and delivery businesses.

We strive to help delivery drivers and businesses achieve higher earnings by providing them with more than simply a vehicle for the best value.